Midmark Service Request Dispatch Authorization - WO-00102183
Closed
Zone 2
MGIV Issues with wireless TECH GIVEAWAY PER TS SENIOR MANAGER
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
9/15 NSuarez pp awaiting on parent work order to be completed.
9/10 CC
Site reached out & informed tech that some units will be available 9/11 but not on 9/12 and vice versa.
9/8 MOwens Tech spoke to Steven Vaughn on 9/5 and scheduled the repair visit for this Friday 9/12 between 8-5
🔧Work Performed
Technician Findings upon arrival: Site requires new controls
What caused the issue: cordless controls not dependable
Actions Taken/Work Performed: Successfully installed parts board, hand, & foot control
Final Resolution: Unit performs true , Returned unit to service
🔍Technician Findings
Technician Findings upon arrival: Site requires new controls
What caused the issue: cordless controls not dependable
Actions Taken/Work Performed: Successfully installed parts board, hand, & foot control
Final Resolution: Unit performs true , Returned unit to service
⚠️Problem Description
Zone 2
MGIV Issues with wireless TECH GIVEAWAY PER TS SENIOR MANAGER
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Work Order: WO-01303246
Account: MIDMARK
Customer Case Number: SR 1450094 WO-00102196
Location: Chambers Memorial Hospital
Address: 719 Detroit Ave, Danville, AR 72833
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2294945
Contact Name: Steven Vaughn
Contact Phone: (479)622-1113
Conta
Timeline
📞
Case Linked Sep 8, 4:21 PM
Case Number:00525426
Subject:Midmark Service Request Dispatch Authorization - WO-00102183
Status:Closed
📋
▶
2
Work Order Created Sep 8, 4:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Sep 8, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
🗓️
▶
2
Status: Scheduled Sep 8, 4:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-12T12:00:00.000+0000
⏳4.9 business days
⏱️
▶
2
2x Labor Added Sep 13, 1:57 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:4d 21h, 0m
⏳1.0 business days
📋
Status: 07e-Partial Project by Nancy SuarezSep 15, 12:07 PM
From:Closed
To:07e-Partial Project
Duration in Previous:1d 22h
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Sep 17, 12:34 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Sep 17, 10:04 PM
Invoice Number:SM-241197
Bottlenecks
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)