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WO-01303247 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Chambers Memorial Hospital — 719 Detroit Ave, Danville AR, 72833

Sep 8, 2025 → Sep 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 12, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 11, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
Created: Sep 8, 2025 Completed: Sep 11, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0 / 4
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0 / 4
Sep 8 → Sep 8 Assigned ▶ Running 0 0 / 4
Sep 8 → Sep 11 Scheduled ▶ Running 3 3 / 4
Dispatch 0.0d
Coordinators 3.4d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Sep 8, 2025 Due: Sep 12, 2025 Completed: Sep 11, 2025 (1 days early)
📅
3.4 days Total Age
⏱️
3.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525426
Midmark Service Request Dispatch Authorization - WO-00102183
Closed
Zone 2 MGIV Issues with wireless TECH GIVEAWAY PER TS SENIOR MANAGER ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steven Vaughn
Owner
Sherry Reich
Created
Sep 8, 2025
Work Orders from this Case (6)
WO-01303243 Invoiced
Repair • Christopher Carroll
Created: Sep 8, 2025 • Closed: Sep 13, 2025
WO-01303244 Invoiced
Repair • Christopher Carroll
Created: Sep 8, 2025 • Closed: Sep 13, 2025
WO-01303246 Invoiced
Repair • Christopher Carroll
Created: Sep 8, 2025 • Closed: Sep 13, 2025
WO-01303247 (current) Invoiced
Repair • Christopher Carroll
Created: Sep 8, 2025 • Closed: Sep 11, 2025
WO-01303248 Invoiced
Repair • Christopher Carroll
Created: Sep 8, 2025 • Closed: Sep 11, 2025
WO-01303249 Invoiced
Repair • Christopher Carroll
Created: Sep 8, 2025 • Closed: Sep 11, 2025
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 3.4 days stuck in "Scheduled"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 NSuarez pp awaiting on parent work order to be completed.

9/10 CC

Site reached out & informed tech that some units will be available 9/11 but not on 9/12 and vice versa.


9/8 MOwens Tech spoke to Steven Vaughn on 9/5 and scheduled the repair visit for this Friday 9/12 between 8-5

🔧 Work Performed
Technician Findings upon arrival: Site requires new controls What caused the issue: cordless controls not dependable Actions Taken/Work Performed: Successfully installed parts board, hand, & foot control Final Resolution: Unit performs true , Returned unit to service
🔍 Technician Findings
Technician Findings upon arrival: Site requires new controls What caused the issue: cordless controls not dependable Actions Taken/Work Performed: Successfully installed parts board, hand, & foot control Final Resolution: Unit performs true , Returned unit to service
⚠️ Problem Description
Zone 2 MGIV Issues with wireless TECH GIVEAWAY PER TS SENIOR MANAGER ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Sep 8, 4:21 PM
Case Number: 00525426
Subject: Midmark Service Request Dispatch Authorization - WO-00102183
Status: Closed
📋
▶
2 Work Order Created Sep 8, 4:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 8, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
🗓️
▶
2 Status: Scheduled Sep 8, 4:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-12T12:00:00.000+0000
⏳ 3.9 business days
✔️
▶
2 Status: Completed Sep 11, 6:41 PM
Status: Completed → Dispatch Scheduled
📅
Dispatch Scheduled by Christopher Carroll
Scheduled For: 2025-09-11T12:00:00.000+0000
⏱️
Labor Added Sep 11, 6:49 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Christopher Carroll Sep 11, 7:19 PM
From: Completed
To: Closed
Duration in Previous: 38m
⏳ 2.6 business days
📋
Status: 07e-Partial Project by Nancy Suarez Sep 15, 12:08 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 16h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Sep 17, 12:31 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Nancy Suarez Sep 17, 12:38 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Sep 17, 10:04 PM
Invoice Number: SM-241197

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00525426
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
Sep 11, 8:00 AM
Created
Sep 8, 4:40 PM
Invoice #
SM-241197

Work Details (1)

Name Type Status Qty Amount Date
WL-02933000 Labor Open 1 $110.00 Sep 11, 6:49 PM

Details