Midmark Service Request Dispatch Authorization - WO-00102718
Closed
Zone 1
WD/won't pair
Part has a 3-day lead time and will ship UPS NDA. Please schedule as soon as you can. Tim Holman was on original install.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
09/16/2025 SRobinson- Due date updated to match tracking. Arrival today. 1ZE444250150262983
09/12/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250149215027
9/10-25 lcoonrod
Currently, we are not able to provide the tracking details. We can’t locate shipments if we haven’t received information from the shipper yet
Order No: 725252
Customer PO No: SR1451714
Customer: Midmark No Charge
Service Request NO: 1451714
Ship To Name: VA Medical Center
Ship To Address: 3710 SW US Veterans Hosp Rd
Ship To City/State: PORTLAND, OR 97239
Waybill (Tracking #): 1ZE444250150056465
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 10-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10055-00 SERIAL #: DESCRIPTION:
9-9 Mburris site reached out to tech to set
9/9/2025jsells
spoke with Christian, and I gave him the WO# and told him a coordinator would call them to schedule the visit
🔧Work Performed
Attempted to connect to chair with foot controller, unable to after five attempts. Tried to associate handheld but unable to. Pulled batteries from foot controller and handheld now associates. Tried to associate again with foot and it associated.
🔍Technician Findings
Neither foot control nor handheld will associate with chair.
⚠️Problem Description
Zone 1
WD/won't pair
Part has a 3-day lead time and will ship UPS NDA. Please schedule as soon as you can. Tim Holman was on original install.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
spoke with Christian, and I gave him the WO# and told him a coordinator would call them to schedule the visit
📅
WO-01303465 - Repair - 626 (Series) Chair - Portland - Portland VA Medical Center
Sep 11, 2025 1:00pm – 6:00pm
Work Order: WO-01303465
Account: MIDMARK
Customer Case Number: SR 1451714 WO-00102718
Location: Portland VA Medical Center
Address: 3710 SW US Veterans Hosp Rd, Portland, OR 97239
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2840512
Contact Name: Christian Navarro
Contact Phone: (50
PDF
SRA_WO-00102718_ver1
Sep 9, 2025
PDF
SRA_WO-00102718_ver1 VA Portland
Sep 16, 2025
Timeline
📞
Case Linked Sep 9, 12:03 PM
Case Number:00525643
Subject:Midmark Service Request Dispatch Authorization - WO-00102718
Status:Closed
📋
Work Order Created Sep 9, 4:13 PM
Work Order:WO-01303465
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsSep 9, 4:30 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:17m
👷
▶
2
Status: Assigned Sep 9, 5:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Jason Morris
📅
▶
2
Dispatch Scheduled Sep 9, 5:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:5m
⏳2.8 business days
🔧
Status: Tech On Site by Jason MorrisSep 11, 1:37 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 19h
🚗
Travel Added Sep 11, 7:13 PM
Type:Travel
Status:Open
Qty:56
✔️
Status: Completed by Jason MorrisSep 11, 7:39 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 2m
⏱️
▶
2
2x Labor Added Sep 11, 11:44 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From:Completed
To:Closed
Duration in Previous:4h 7m
⏳2.0 business days
✏️
Status: WO Correction Needed by Nancy SuarezSep 15, 4:46 PM
From:Closed
To:WO Correction Needed
Duration in Previous:3d 16h
🏁
Status: Closed by Jason MorrisSep 16, 11:17 AM
From:WO Correction Needed
To:Closed
Duration in Previous:18h 31m
📄
▶
3
Status: Ready to Bill Sep 17, 11:13 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Sep 17, 10:03 PM
Invoice Number:SM-241178
Bottlenecks
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)