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WO-01303467 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Portland VA Medical Center — 3710 SW US Veterans Hosp Rd, Portland OR, 97239

Sep 9, 2025 → Sep 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 15, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 11, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
0d
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Sep 9, 2025 Completed: Sep 11, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0 / 4
Sep 9 → Sep 9 Ready for Scheduling ▶ Running 0 0 / 4
Sep 9 → Sep 9 Assigned ▶ Running 0 0 / 4
Sep 9 → Sep 11 Scheduled ▶ Running 2 2 / 4
Sep 11 → Sep 11 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Coordinators 2.4d
Field Work 1.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: Sep 9, 2025 Due: Sep 22, 2025 Completed: Sep 12, 2025 (10 days early)
📅
2.9 days Total Age
⏱️
2.4d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525643
Midmark Service Request Dispatch Authorization - WO-00102718
Closed
Zone 1 WD/won't pair Part has a 3-day lead time and will ship UPS NDA. Please schedule as soon as you can. Tim Holman was on original install. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christian Navarro
Owner
Jessica Sells
Created
Sep 9, 2025
Work Orders from this Case (7)
WO-01303465 Invoiced
Repair • Jason Morris
Created: Sep 9, 2025 • Closed: Sep 11, 2025
WO-01303466 Invoiced
Repair • Jason Morris
Created: Sep 9, 2025 • Closed: Sep 11, 2025
WO-01303467 (current) Invoiced
Repair • Jason Morris
Created: Sep 9, 2025 • Closed: Sep 11, 2025
WO-01303471 Invoiced
Repair • Jason Morris
Created: Sep 9, 2025 • Closed: Sep 11, 2025
WO-01303474 Invoiced
Repair • Jason Morris
Created: Sep 9, 2025 • Closed: Sep 11, 2025
WO-01303475 Invoiced
Repair • Jason Morris
Created: Sep 9, 2025 • Closed: Sep 11, 2025
WO-01303476 Invoiced
Repair • Jason Morris
Created: Sep 9, 2025 • Closed: Sep 11, 2025
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 2.4 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 SRobinson- Due date updated to match tracking. Arrival today. 1ZE444250150262983

9/15/2025 NSuarez pp awaiting on parent work order to be completed.

09/12/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250149215027


9/10-25 lcoonrod

Currently, we are not able to provide the tracking details. We can’t locate shipments if we haven’t received information from the shipper yet Order No: 725252 Customer PO No: SR1451714 Customer: Midmark No Charge Service Request NO: 1451714 Ship To Name: VA Medical Center Ship To Address: 3710 SW US Veterans Hosp Rd Ship To City/State: PORTLAND, OR 97239 Waybill (Tracking #): 1ZE444250150056465 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 10-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10055-00 SERIAL #: DESCRIPTION:


9-9 Mburris site reached out to tech to set

🔧 Work Performed
Attempted to connect to chair with foot controller, unable to after five attempts. Tried to associate handheld but unable to. Pulled batteries from foot controller and handheld now associates. Tried to associate again with foot and it associated.
🔍 Technician Findings
Neither foot control nor handheld will associate with chair.
⚠️ Problem Description
Zone 1 WD/won't pair Part has a 3-day lead time and will ship UPS NDA. Please schedule as soon as you can. Tim Holman was on original install. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Sep 9, 12:03 PM
Case Number: 00525643
Subject: Midmark Service Request Dispatch Authorization - WO-00102718
Status: Closed
📋
Work Order Created Sep 9, 4:14 PM
Work Order: WO-01303467
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Sep 9, 4:30 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
👷
▶
2 Technician Assigned Sep 9, 5:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 3m
🗓️
▶
2 Status: Scheduled Sep 9, 5:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-11T17:00:00.000+0000
⏳ 2.8 business days
🔧
Status: Tech On Site by Jason Morris Sep 11, 1:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 19h
⏱️
Labor Added Sep 11, 7:13 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jason Morris Sep 11, 7:39 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 2m
🏁
Status: Closed by Jason Morris Sep 11, 11:32 PM
From: Completed
To: Closed
Duration in Previous: 3h 53m
⏳ 2.1 business days
📋
Status: 07e-Partial Project by Nancy Suarez Sep 15, 4:41 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Sep 17, 11:12 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Nancy Suarez Sep 17, 11:17 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Sep 17, 10:03 PM
Invoice Number: SM-241178

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525643
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Sep 11, 1:00 PM
Created
Sep 9, 4:14 PM
Invoice #
SM-241178

Work Details (1)

Name Type Status Qty Amount Date
WL-02933048 Labor Open 1 $110.00 Sep 11, 7:13 PM

Details