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WO-01304128 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 Robert J. Dole VA - Wichita VA — 5500 East Kellogg, Wichita KS, 67218

Sep 12, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 20, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
🕐 Clock stopped: Tech Off Site (Sep 18, 2025)
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Tech Off Site
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 12, 2025 Tech Off Site: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0
Sep 12 → Sep 15 Scheduled ▶ Running 1 1
Sep 15 → Sep 16 Tech On Site ▶ Running 1 2
Sep 16 → Sep 18 Tech Off Site ▶ Running 2 4
Sep 18 → Sep 18 Tech On Site ▶ Running 0 4
Coordinators 2.1d
Field Work 6.1d
Billing 5.0d
✓ SLA Met
Coordinators
2.1 days
Field Work
6.1 days
Over SLA
Billing
5.0 days
Over SLA
Created: Sep 12, 2025 Due: Sep 20, 2025 Completed: Sep 20, 2025 (on time)
📅
6.0 days Total Age
⏱️
9.5d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
13.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
52 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 13, 2025
Visit 2 Sep 14, 2025
Visit 3 Sep 15, 2025
Visit 4 Sep 16, 2025
Visit 5 Sep 17, 2025
Visit 6 Sep 18, 2025
Visit 7 Sep 19, 2025

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Originating Case

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🎫
Case #00516577
Wichita VA BLDG 26 - ID 104211 - 9 Rm Installation
Quote Approved
SOW: Patient Lift Installations: QTY 9 x rooms total — 8 DTR rooms (Level 1) with wall-mounted lifts and 1 procedure room (Room 123 on Level 2) with a ceiling lift
Priority
Standard
Origin
Email
Reason
New Case
Contact
Will Ward
Owner
Installations Cases
Created
Aug 5, 2025
Work Orders from this Case (3)
WO-01304128 (current) Invoiced
Installation • Scott E Yelverton
Created: Sep 12, 2025 • Closed: Sep 19, 2025
WO-01307598 Assigned
Installation • Christopher Ables
Created: Oct 2, 2025
WO-01307599 Assigned
Installation • Christopher Ables
Created: Oct 2, 2025
Completed with significant delays
Invoiced • 173 days old
🚨
Primary Delay 9.5 days stuck in "Closed"
⏱️
Total Delay 13.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Tech Off Site
3.6d / 2.0d SLA
Closed
9.5d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Sep. 15: Site will ready for Phase 1 structural support for the 1st Floor patient lift installation

Also: Must walk the Ground Floor Dental Area for the other lifts to make sure there's no discrepancies when the time comes to install those. 


Oct 13: Site will ready for Phase 2 for the 1st Floor patient lift installation


November: Site will be ready for Ground Floor Dental Area patient lifts (QTY 8 x wall mount) installation


🔧 Work Performed
9.15.25 Unloaded materials from truck and put them into storage unit. Loaded up all steel, profile tube, beam clamps and all hardware and brought to building to stage in area of install. Introduced ourselves to GC and he showed us how to get area where install is taking place. 9.16.25 Worked with Saul on how to layout room and proceeded to layout main room. (accounting for step back for drywall and duct wall that hasn't been installed yet) GC had his crew lay a chalk line for duct wall and restroom door (which has yet to be installed) so we could layout proper measurements for room. GC had his crew move out various equipment and carts out of room. Unloaded tools and equipment from trucks and brought upstairs to work area. Installed upper steel on restroom side of room and installed drops (we have steel beams at various elevations so we had to modify structure to work with building) We will continue install of steel and drops tomorrow (we have to use a different approach for combi drops which i talked to Adam on phone about) 9.17.25 Attended safety meeting onsite. Continued on install of steel and last 2 drops in the main room. Layed out restroom system and installed upper steel structure and all 4 drops in restroom. Installed all lateral bracing in main room and (1) in restroom. Installed combi structure. 9.18.25 Went to storage to pick up 4 rails and 2 sets of trolleys, ceiling profile, endstops and liner. Brought rails and trolleys into building. Cut rails to length for both rooms and installed liner on (1) rail. Installed rails in both rooms and made sure everything was square. Installed pickup on trolley. Installed all trolleys and endstops on rails (did not pin) Cut to length and notched out ends of ceiling profile and installed on all rails. Installed end ceiling profile trim and endcaps on all rails. Got with GC and asked to please make sure ceiling crew doesn't drill into rails when they install grid. Cleaned up area and packed up all tools. Brought all extra materials back to storage.
🔍 Technician Findings
Area is under construction with no drywall installed as of yet, attaching to various I Beams at different heights
⚠️ Problem Description
Install 1st stage Guldmann system in procedure room

Timeline

📞
Case Linked Aug 5, 3:52 PM
Case Number: 00516577
Subject: Wichita VA BLDG 26 - ID 104211 - 9 Rm Installation
Status: Quote Approved
🚨 28.0 business days
📋
Work Order Created Sep 12, 10:58 AM
Work Order: WO-01304128
Type: Installation
Priority: PC
👷
3 Technician Assigned Sep 12, 5:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Nicole Floyd
Scheduled For: 2025-09-14T14:00:00.000+0000
🗓️
Status: Scheduled by Nicole Floyd
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6h 22m
💵
2x Expenses Added Sep 12, 5:37 PM
Type: Expenses
Status: Open
Qty: 1
0.8 business days
⏱️
Labor Added Sep 13, 11:00 PM
Type: Labor
Status: Open
Qty: 2
1.0 business days
🔧
2 Status: Tech On Site Sep 15, 8:15 AM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 563, 9
⏱️
3x Labor Added Sep 15, 10:05 PM
Type: Labor
Status: Open
Qty: 0.5, 6
🚗
2 Status: Tech Off Site Sep 16, 6:01 PM
Status: Tech Off Site → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses, Labor
Status: Open
Qty: 1, 0.5, 9
⏱️
3 4x Labor Added Sep 17, 12:13 AM
4x Labor Added → 3x Travel Added → 3x Expenses Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 655, 15
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Sep 17, 5:10 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8.5, 1
⏱️
2 5x Labor Added Sep 17, 10:46 PM
5x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Peter Green Sep 18, 1:13 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 1d 19h
⏱️
2 5x Labor Added Sep 18, 4:42 PM
5x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2 Status: Tech Off Site Sep 18, 5:17 PM
Status: Tech Off Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8, 1
1.8 business days
⏱️
4x Labor Added Sep 19, 5:49 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 10.25, 595
⏱️
3 2x Labor Added Sep 19, 9:43 PM
2x Labor Added → 2x Expenses Added → Status: Completed
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Scott Yelverton
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⚠️ 9.3 business days
📄
Status: Ready to Bill by Nicole Floyd Oct 2, 11:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 2h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 9, 9:34 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6d 9h, 0m
2.0 business days
🧾
Invoice Created Oct 10, 10:42 AM
Invoice Number: SM-243227

Bottlenecks

Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech Off Site
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00516577
Quote Approved

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Scott E Yelverton
Scheduled
Sep 14, 10:00 AM
Created
Sep 12, 10:58 AM
Invoice #
SM-243227

Work Details (52)

Name Type Status Qty Amount Date
WL-02934638 Expenses Open 1 $0.00 Sep 12, 5:37 PM
WL-02934636 Expenses Open 1 $0.00 Sep 12, 5:37 PM
WL-02935327 Labor Open 2 $0.00 Sep 13, 11:00 PM
WL-02935802 Travel Open 563 $0.00 Sep 15, 8:16 AM
WL-02935801 Labor Open 9 $0.00 Sep 15, 8:16 AM
WL-02936793 Labor Open 0.5 $0.00 Sep 15, 10:05 PM
WL-02936794 Labor Open 6 $14,500.00 Sep 15, 10:05 PM
WL-02936795 Labor Open 0.5 $0.00 Sep 15, 10:05 PM
WL-02937748 Expenses Open 1 $0.00 Sep 16, 6:05 PM
WL-02937744 Labor Open 0.5 $0.00 Sep 16, 6:05 PM
WL-02937745 Labor Open 9 $0.00 Sep 16, 6:05 PM
WL-02937746 Labor Open 0.5 $0.00 Sep 16, 6:05 PM
WL-02937747 Expenses Open 1 $0.00 Sep 16, 6:05 PM
WL-02937749 Expenses Open 1 $0.00 Sep 16, 6:05 PM
WL-02938296 Labor Open 9 $0.00 Sep 17, 12:13 AM
WL-02938295 Labor Open 0.5 $0.00 Sep 17, 12:13 AM
WL-02938294 Labor Open 12 $0.00 Sep 17, 12:13 AM
WL-02938297 Labor Open 0.5 $0.00 Sep 17, 12:13 AM
WL-02938298 Travel Open 655 $0.00 Sep 17, 12:15 AM
WL-02938299 Travel Open 15 $0.00 Sep 17, 12:15 AM
WL-02938300 Travel Open 15 $0.00 Sep 17, 12:15 AM
WL-02938309 Expenses Open 1 $0.00 Sep 17, 12:17 AM
WL-02938308 Expenses Open 1 $0.00 Sep 17, 12:17 AM
WL-02938307 Expenses Open 1 $0.00 Sep 17, 12:17 AM
WL-02939374 Labor Open 0.5 $0.00 Sep 17, 5:10 PM
WL-02939372 Labor Open 0.5 $0.00 Sep 17, 5:10 PM
WL-02939373 Labor Open 8.5 $0.00 Sep 17, 5:10 PM
WL-02939375 Expenses Open 1 $0.00 Sep 17, 5:10 PM
WL-02939974 Labor Open 0.5 $0.00 Sep 17, 10:46 PM
WL-02939975 Labor Open 8.5 $0.00 Sep 17, 10:46 PM
WL-02939976 Labor Open 0.5 $0.00 Sep 17, 10:46 PM
WL-02939977 Travel Open 15 $0.00 Sep 17, 10:47 PM
WL-02939978 Travel Open 15 $0.00 Sep 17, 10:47 PM
WL-02939979 Expenses Open 1 $0.00 Sep 17, 10:47 PM
WL-02941194 Labor Open 0.5 $0.00 Sep 18, 4:42 PM
WL-02941195 Labor Open 8 $0.00 Sep 18, 4:42 PM
WL-02941196 Labor Open 0.5 $0.00 Sep 18, 4:42 PM
WL-02941206 Travel Open 15 $0.00 Sep 18, 4:43 PM
WL-02941207 Travel Open 15 $0.00 Sep 18, 4:43 PM
WL-02941213 Expenses Open 1 $0.00 Sep 18, 4:44 PM
WL-02941281 Labor Open 0.5 $0.00 Sep 18, 5:21 PM
WL-02941282 Labor Open 8 $0.00 Sep 18, 5:21 PM
WL-02941283 Labor Open 0.5 $0.00 Sep 18, 5:21 PM
WL-02941284 Expenses Open 1 $0.00 Sep 18, 5:21 PM
WL-02943033 Labor Open 10.25 $0.00 Sep 19, 5:49 PM
WL-02943034 Travel Open 595 $0.00 Sep 19, 5:49 PM
WL-02943035 Expenses Open 1 $0.00 Sep 19, 5:49 PM
WL-02943036 Expenses Open 1 $0.00 Sep 19, 5:49 PM
WL-02943278 Labor Open 13 $0.00 Sep 19, 9:43 PM
WL-02943279 Travel Open 655 $0.00 Sep 19, 9:43 PM
WL-02943286 Expenses Open 1 $0.00 Sep 19, 9:45 PM
WL-02943287 Expenses Open 1 $0.00 Sep 19, 9:45 PM

Details