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WO-01307599 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 Robert J. Dole VA - Wichita VA — 5500 East Kellogg, Wichita KS, 67218

Oct 2, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 1, 2026
60 biz days remaining
Active: 101 biz days
8d
▶ Clock Running
Status: Created
Oct 3 → Oct 16, 2025
8 business days (counted)
Running total: 8 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Oct 16 → Mar 5, 2026
93 business days (counted)
Running total: 101 of ? biz days used
Created: Oct 3, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 16 Created ▶ Running 8 8
Oct 16 → Mar 5 Assigned ▶ Running 93 101
Coordinators 8.2d
On Track
Coordinators
8.2 days
Over SLA
Created: Oct 3, 2025 Due: Jun 1, 2026 (88 days left)
📅
102.0 days Total Age
⏱️
8.2d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00516577
Wichita VA BLDG 26 - ID 104211 - 9 Rm Installation
Quote Approved
SOW: Patient Lift Installations: QTY 9 x rooms total — 8 DTR rooms (Level 1) with wall-mounted lifts and 1 procedure room (Room 123 on Level 2) with a ceiling lift
Priority
Standard
Origin
Email
Reason
New Case
Contact
Will Ward
Owner
Installations Cases
Created
Aug 5, 2025
Work Orders from this Case (3)
WO-01304128 Invoiced
Installation • Scott E Yelverton
Created: Sep 12, 2025 • Closed: Sep 19, 2025
WO-01307598 Assigned
Installation • Christopher Ables
Created: Oct 2, 2025
WO-01307599 (current) Assigned
Installation • Christopher Ables
Created: Oct 2, 2025
At Risk - Monitor Closely
Assigned • 153 days old
🚨
Primary Delay 8.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
8.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Final Phase;


November: Site will be ready for Ground Floor Dental Area patient lifts (QTY 8 x wall mount) installation


01-5-26

Spoke with Ramon the GC of site and asked when these rooms would be ready for installation. He stated they would be ready in either April or May.

Ramon- 316-648-3159

⚠️ Problem Description
Final Phase; November: Site will be ready for Ground Floor Dental Area patient lifts (QTY 8 x wall mount) installation

Timeline

📞
Case Linked Aug 5, 3:52 PM
Case Number: 00516577
Subject: Wichita VA BLDG 26 - ID 104211 - 9 Rm Installation
Status: Quote Approved
🚨 42.0 business days
📋
Work Order Created Oct 2, 11:51 PM
Work Order: WO-01307599
Type: Installation
Priority: PC
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Oct 15, 9:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Peter Green
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 21h

Bottlenecks

Ready for Scheduling
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

📞
Case 00516577
Quote Approved

ℹ️ Work Order Details

Status
Assigned
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Christopher Ables
Scheduled
N/A
Created
Oct 2, 11:51 PM
Invoice #
N/A

Details