Detailed work order timeline, KPIs, and analysis
Careline Medical Transport • Repair • P7
📍 Careline Medical Transport — 506 Square St., Kinston NC, 28501
Sep 16, 2025 → Nov 26, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 16 → Sep 16 | Created | ▶ Running | 0 | 0 / 7 |
| Sep 16 → Sep 16 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Sep 16 → Nov 19 | Awaiting Parts | ⏸ Paused | 44 | — |
| Nov 19 → Nov 19 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Nov 19 → Nov 20 | Assigned | ▶ Running | 1 | 1 / 7 |
| Nov 20 → Nov 27 | Scheduled | ▶ Running | 4 | 5 / 7 |
Invoice emailed via Outlook AR inbox
12/2 KWeiss, Reviewed pictures and closing w/o for billing review.
12/2/25 DPatton - placing in L2 (inx cot repair)
11/20 MOwens Called and spoke to John Luis. Scheduled the visit for next Wed. 11/26 with arrival between 11am-12pm. He said the tech needs to go to
108 West King Street
Kinston, NC 208501
11/20 NB - Parts ETA is tomorrow 11/21. Chattered ASC to please schedule.
11/19/25 RBerry- Updated due date based on parts.
11/18/25 NB - Rec'd call from Jorge on this date re: parts delay holding up two repairs. Esc to MM for review ASAP.
11/17/2025 LHill-sent email to Stephanie-Can you check on the parts order for WO-0304588. Customer has sent an email asking for an update. The last note I see on the parts order is "
9/30/25 KW out of stock on part number 2042838, 2391047 placing order with ferno this date"
11/17/2025 LHill-rec'd email from John Luis Viechweg-Good day,
I hope this email finds you well. In regards to the stretcher repair, it’s been some time since the initial request was submitted, and I am hoping you can provide me with a timeframe in which to expect the arrival of parts as well as completing repair repairs.
See logged email.
11/13/2025 LHill-sent email to Stephanie-
Can you check with MM on this one? WO-01304498 is still in awaiting parts. Customer was asking last week for time frame. I sent a message in the TEAMS but honestly it probably got lost in the Training chat and you never saw it. Please advise.
See logged email on WO-01304498 .
11/04/2025 LHill-sent email to JOhn-I have my supervisor working on this issue.
11/04/2025 LHill-sent TEAMS message to Stephanie Ramen-WO-01304498 I've rec'd another email from this customer checking on the status.
11/03/2025 LHill-rec'd email from John Viechweg-Good morning,
I hope this email finds up well.
Not sure if I missed the follow up email but we’re e able to get an estimated time for repairs or would it be possible to complete repairs on one of the stretcher’s while awaiting the parts for the other?
10/31/2025 LHill-response from Stephanie via TEAMS-
10/31/2025 LHill-sent TEAMS message to Stephanie Ramen on WO-01304498-to see if she has an update?
10/30/25 RCook- Sent teams message to SRamen stating: WO-01304498- Can you escalate this one? The customer is reaching out and requesting a time frame and there is not an updated follow up date.
10/24/2025 LHill-sent Rhea TEAMS message and she will check on this.
10/24/2025 LHill-rec'd email from customer-Thank you for the updates in regards to the repair. Is there a timeframe that I can expect the parts to arrive and repairs to commence? see logged email on WO-01304588
10/23/2025 Lhill-sent chatter to Rhea Cook- Can you check with MM on this parts order to see if there is an update on the parts.
10/21/2025 LHill-sent chatter to Stephanie Ramen-
@[Stephanie Ramen] Can you check with MM on this parts order to see if there is an update on the parts.
9/30 MOwens Sent an email to John that the parts for this repair have not shipped yet.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03013307 | Parts | Open | 1 | $22.00 | Nov 19, 3:29 PM |
| WL-03013308 | Parts | Open | 1 | $12.00 | Nov 19, 3:29 PM |
| WL-03013309 | Parts | Open | 2 | $4.00 | Nov 19, 3:29 PM |
| WL-03013310 | Parts | Open | 1 | $5.00 | Nov 19, 3:29 PM |
| WL-03013311 | Parts | Open | 1 | $7.00 | Nov 19, 3:29 PM |
| WL-03013312 | Parts | Open | 1 | $49.00 | Nov 19, 3:29 PM |
| WL-03013313 | Parts | Open | 1 | $214.00 | Nov 19, 3:29 PM |
| WL-03013314 | Parts | Open | 1 | $14.00 | Nov 19, 3:29 PM |
| WL-03013315 | Expenses | Open | 1 | $20.77 | Nov 19, 3:29 PM |
| WL-03021597 | Labor | Open | 2.75 | $357.50 | Nov 26, 10:59 PM |
| WL-03021598 | Labor | Open | 4.5 | $585.00 | Nov 26, 10:59 PM |
| WL-03021599 | Travel | Open | 257 | $179.90 | Nov 26, 10:59 PM |