Work Order 360 View

12/1 KWeiss, Cot being sent to Ferno for HO3 error. No quote needed.

11/20 MOwens Called and spoke to John Luis. Scheduled the visit for next Wed. 11/26 with arrival between 11am-12pm. He said the tech needs to go to

108 West King Street

Kinston, NC 208501

11/17/25 LHill- checked parts. WO-01304498 is still in awaiting parts status.

11/13/25 RCook- Updated due date based on parts. WO-01304498 is still in awaiting parts status.

11/13/2025 LHill-sent email to Stephanie-Can you check with MM on this one? WO-01304498 is still in awaiting parts. Customer was asking last week for time frame. I sent a message in the TEAMS but honestly it probably got lost in the Training chat and you never saw it. Please advise.

See logged email on WO-01304498 .

11/04/2025 LHill-sent email to JOhn-I have my supervisor working on this issue.

11/04/2025 LHill-sent TEAMS message to Stephanie Ramen-⁠WO-01304498 I've rec'd another email from this customer checking on the status.

11/03/2025 LHill-rec'd email from John Viechweg-Good morning,

I hope this email finds up well.

Not sure if I missed the follow up email but we’re e able to get an estimated time for repairs or would it be possible to complete repairs on one of the stretcher’s while awaiting the parts for the other?

10/31/2025 LHill-response from Stephanie via TEAMS-

11/3/25 RCook- Updated due date based on parts. WO-01304498 is still in awaiting parts status.

10/31/2025 LHill-sent TEAMS message to Stephanie Ramen on WO-01304498-to see if she has an update?

10/30/25 RCook- Sent teams message to SRamen stating: WO-01304498- Can you escalate this one? The customer is reaching out and requesting a time frame and there is not an updated follow up date. 

10/24/2025 LHill-sent Rhea TEAMS message and she will check on this.

10/24/2025 LHill-rec'd email from John Viechweg-Thank you for the updates in regards to the repair. Is there a timeframe that I can expect the parts to arrive and repairs to commence?

10/23/2025 LHill-Per Rhea-we will wait a little bit before we get with MM.

10/23/2025 LHill-sent chatter to Rhea- Can you check with MM on this parts order to see if there is an update on the parts WO-01304498 that is in awaiting parts.

10/21/2025 LHill-sent chatter to Stephanie Ramen-

@[Stephanie Ramen]​ Can you check with MM on this parts order to see if there is an update on the parts.

10/21/2025 LHill-sent email to John to give him update that we are still waiting for parts to ship. (Waiting for parts to ship on WO-01304498).

10/13 MOwens Sent John an email to give update that still waiting for parts to ship on 2nd WO.

10/7 MOwens WO 1304498 is still in awaiting parts status.

9/30 MOwens Sent an email to John that the parts for both repair have not shipped yet.

9/29 MOwens WO 1304498 is still in awaiting parts.

9/24 MOwens WO-01304498 is still in awaiting parts.

9/17 MOwens Called and left a vm for John Luis that one of the WOs is still waiting for parts to ship.

9/16/25 RCook- Sent teams chat to MBateman stating: Matthew Bateman WO-01304588- I spoke with Melissa about this WO earlier and she said it was going to go to Todd. I wanted to confirm if he has an INX laptop of if a parts order needs to be placed?