(2) 9/18 r/o to Midmark re address, WO-01305095 (let K Kelch know)
Closed
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 727194 002-10721-00 1.00000
9/24 KKelch called Michelle to reschedule for 9/26 between 9 and 10 am. Customer confirmed. Call logged on WO-01305102
9/22 KKelch called Michelle back to reschedule for 9/26 between 9 and 10 am. Left info. Call logged on WO-01305095
9/22 KKelch called Michelle to schedule for 9/25 between 9 and 10 am. She asked for MWF, I offered 10/3 between 9 and 10 am. Customer confirmed. Call logged on WO-01305102
09/19/2025 SRobinson- due date updated to match tracking. No ETA. 1ZE444250374540740
9/18/25 SReich - Sending an email due to the time difference. I also reached out to Midmark regarding the address on the SR, which Google shows as a residence. I will update the WO if needed when they respond.
🔧Work Performed
completed a pm per midmark specifications
🔍Technician Findings
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 727194 002-10721-00 1.00000
⚠️Problem Description
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 727194 002-10721-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +19704476282
Completed Sep 22, 2025
9/22 KKelch called Michelle back to reschedule for 9/26 between 9 and 10 am. Left info. Call logged on WO-01305095
Work Order: WO-01305095
Account: MIDMARK
Customer Case Number: SR 1458270 WO-00105639
Location: Northern Colorado Veterinary Center
Address: 8305 Wellington Blvd Unit 103, Wellington, CO 80549
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2340619
Contact Name: Michelle Stone
PDF
SRA_WO-00105639_ver2 (revised)
Sep 18, 2025
PDF
well vetpro
Sep 26, 2025
PDF
vetpro well
Sep 26, 2025
Case #00528275 – (2) 9/18 r/o to Midmark re address, WO-01305095 (let K Kelch know)
Status: Closed | Priority: Standard
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed ch
💬Case Comment
Internal Sep 18, 2025 12:29pm
Attached revised SR to WO-01305095, sent a personal teams message to K Kelch
Timeline
📞
Case Linked Sep 17, 7:35 PM
Case Number:00528275
Subject:(2) 9/18 r/o to Midmark re address, WO-01305095 (let K Kelch know)
Status:Closed
📋
Work Order Created Sep 18, 9:28 AM
Work Order:WO-01305095
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Sherry ReichSep 18, 9:35 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
👷
▶
2
Technician Assigned Sep 18, 2:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:4h 36m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonSep 19, 5:46 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 3h
⏳1.8 business days
👷
▶
2
Technician Assigned Sep 22, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 18h
👷
Technician Assigned by Kaitlyn KelchSep 22, 12:34 PM
Technician:a0h8Y00000HO6BiQAL, Michah Brackett
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Sep 24, 10:27 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:1d 22h
⏳3.0 business days
🔧
Status: Tech On Site by Michah BrackettSep 26, 9:56 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 23h
✔️
▶
2
Status: Completed Sep 26, 8:05 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
🏁
Status: Closed by Michah BrackettSep 27, 1:52 AM
From:Completed
To:Closed
Duration in Previous:5h 46m
⏳1.0 business days
📄
▶
2
Status: Ready to Bill Sep 29, 1:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:28 PM
Invoice Number:SM-242314
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)