(2) 9/18 r/o to Midmark re address, WO-01305095 (let K Kelch know)
Closed
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 727194 002-10721-00 1.00000
9/24 KKelch called Michelle to reschedule for 9/26 between 9 and 10 am. Customer confirmed. Call logged on WO-01305102
9/22 KKelch called Michelle back to reschedule for 9/26 between 9 and 10 am. Left info. Call logged on WO-01305095
9/22 KKelch called Michelle to schedule for 9/25 between 9 and 10 am. She asked for MWF, I offered 10/3 between 9 and 10 am. Customer confirmed. Call logged on WO-01305102
09/19/2025 SRobinson- due date updated to match tracking. No ETA. 1ZE444250374540740
🔧Work Performed
completed pm per midmark specifications
🔍Technician Findings
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 727194 002-10251-00 1.00000
⚠️Problem Description
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the
training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 727194 002-10251-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +19704476282
Completed Sep 24, 2025
9/24 KKelch called Michelle to reschedule for 9/26 between 9 and 10 am. Customer confirmed. Call logged on WO-01305102
📋
Outbound to +19704476282
Completed Sep 22, 2025
9/22 KKelch called Michelle to schedule for 9/25 between 9 and 10 am. She asked for MWF, I offered 10/3 between 9 and 10 am. Customer confirmed. Call logged on WO-01305102
Work Order: WO-01305102
Account: MIDMARK
Customer Case Number: SR 1458270 WO-00105642
Location: Northern Colorado Veterinary Center
Address: 8305 Wellington Blvd Unit 103, Wellington, CO 80549
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2347696
Contact Name: Michelle Stonecipher
Cont
PDF
SRA_WO-00105639_ver2
Sep 18, 2025
PDF
well auto 1
Sep 26, 2025
PDF
m11 well
Sep 26, 2025
Case #00528275 – (2) 9/18 r/o to Midmark re address, WO-01305095 (let K Kelch know)
Status: Closed | Priority: Standard
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to
show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark
completed/signed ch
💬Case Comment
Internal Sep 18, 2025 12:29pm
Attached revised SR to WO-01305095, sent a personal teams message to K Kelch
Timeline
📞
Case Linked Sep 17, 7:35 PM
Case Number:00528275
Subject:(2) 9/18 r/o to Midmark re address, WO-01305095 (let K Kelch know)
Status:Closed
📋
▶
2
Work Order Created Sep 18, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Sep 18, 2:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:4h 32m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonSep 19, 5:46 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 3h
⏳1.8 business days
👷
▶
2
Technician Assigned Sep 22, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 18h
👷
Technician Assigned by Kaitlyn KelchSep 22, 12:34 PM
Technician:Michah Brackett
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 24, 10:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-26T15:00:00.000+0000
💵
3x Expenses Added Sep 24, 5:23 PM
Type:Expenses
Status:Open
Qty:1
⏳2.8 business days
🔧
Status: Tech On Site by Michah BrackettSep 26, 11:48 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 1h
💵
▶
2
5x Expenses Added Sep 26, 7:48 PM
5x Expenses Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From:Tech On Site
To:Completed
Duration in Previous:8h 0m
⏱️
8x Labor Added Sep 26, 7:53 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 6, 2, 70, 25
⏱️
▶
3
3x Labor Added Sep 27, 1:48 AM
3x Labor Added → Travel Added → Status: Closed
🚗
Travel Added
Type:Travel
Status:Open
Qty:70
🏁
Status: Closed by Michah Brackett
From:Completed
To:Closed
Duration in Previous:6h 2m
⏳1.0 business days
📄
▶
2
Status: Ready to Bill Sep 29, 1:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⚠️5.0 business days
🧾
Invoice Created Oct 3, 1:51 PM
Invoice Number:SM-242314
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)