Midmark Service Request Dispatch Authorization - WO-00104966
Closed
Zone 1
WD / scales weighing off
Please have tech bring a 50 lb calibrated weight to calibrate the scale. For assistance, troubleshooting, or parts identification,
contact Medical Tech Service at 844-856-1230. Thank you!
Primary Delay12.9 days stuck in "07e-Partial Project"
⏱️
Total Delay2.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
12.9d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/25/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250373926380
9/24/25 NSuarez PP Awaiting on parent currently in scheduled status.
9/19 KKelch scheduled per logged email from James. Email logged on WO-01305176
9/18 KKelch called James to schedule for 9/23 between 12 and 1 pm. Busy signal came up, sent email. Call and email logged on WO-01305176
🔧Work Performed
Tech performed a recalibration on the chair. Tech placed a 50LB weight and followed the instructions to recalibrate the scale. After recalibrating the scale. The scale had the correct readings from the 50LB weight and tech's weight.
🔍Technician Findings
Tech arrived on site and was told that the scale was off.
⚠️Problem Description
Zone 1
WD / scales weighing off
Please have tech bring a 50 lb calibrated weight to calibrate the scale. For assistance, troubleshooting, or parts identification,
contact Medical Tech Service at 844-856-1230. Thank you!
Work Order: WO-01305180
Account: MIDMARK
Customer Case Number: SR 1455632 WO-00104974
Location: Parker Medical Offices
Address: 10168 Parkglenn Way, Parker, CO 80138-3868
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2803966
Contact Name: James Cable
Contact Phone: (720) 842-5848
Con
Timeline
📞
Case Linked Sep 18, 11:55 AM
Case Number:00528469
Subject:Midmark Service Request Dispatch Authorization - WO-00104966
Status:Closed
📋
Work Order Created Sep 18, 12:35 PM
Work Order:WO-01305180
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsSep 18, 12:41 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Status: Assigned Sep 18, 12:57 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h6e00000IICttAAH, Andrew Przybyla
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 22, 11:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-23T18:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Andrew PrzybylaSep 23, 3:01 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 3h
⏱️
Labor Added Sep 23, 3:54 PM
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Andrew PrzybylaSep 23, 4:56 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 54m, 0m
📋
Status: 07e-Partial Project by Nancy SuarezSep 24, 12:50 PM
From:Closed
To:07e-Partial Project
Duration in Previous:19h 53m
🚨13.0 business days
📄
▶
2
Status: Ready to Bill Oct 13, 11:29 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳1.0 business days
🧾
Invoice Created Oct 14, 11:53 AM
Invoice Number:SM-243433
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)