Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305441 ↗ ServiceMax

United Vein and Vascular Centers • Virtual Tech • PC

📍 Thornton - United Vein Centers — 9195 Grant St, Suite 300, Thornton CO, 80229

Sep 19, 2025 → Sep 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✓ SLA Met (42 biz days early)
Active: 1 biz days
🕐 Clock stopped: Canceled (Sep 22, 2025)
1d
▶ Clock Running
Status: Created
Sep 19 → Sep 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: On Hold
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 19, 2025 Canceled: Sep 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 19 → Sep 22 Created ▶ Running 1 1
Sep 22 → Sep 22 On Hold ▶ Running 0 1
Dispatch 1.4d
Holding 0.2d (excluded)
✓ SLA Met
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
0.2 days
Created: Sep 19, 2025 Due: Nov 21, 2025 Completed: Sep 22, 2025 (60 days early)
📅
1.4 days Total Age
⏱️
1.4d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529015
Quote Needed
Closed
The Autoclave leaks from the bottom and sometimes it runs and gives an error message will say not enough water even if there is water in there The technician will need to evaluate the unit and determine if parts are needed for repairs. Parts needed 4 - 01720002 1 - PUM055-0005 1 - TUC138
Priority
High
Origin
Email
Reason
New Case
Contact
Elizabeth Ignatowicz
Owner
Ashley Perry
Created
Sep 19, 2025
Work Orders from this Case (2)
WO-01305441 (current) Canceled
Virtual Tech
Created: Sep 19, 2025
WO-01305515 Invoiced
Virtual Tech - Field Repair • Jason Morris
Created: Sep 22, 2025 • Closed: Oct 31, 2025
On Track
Canceled • 166 days old
🚨
Primary Delay 1.4 days stuck in "Entered"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
On Hold
0.2d

💬 Activities, Notes & Communications

⚠️ Problem Description
The Autoclave leaks from the bottom and sometimes it runs and gives an error message will say not enough water even if there is water in there

Timeline

📞
Case Linked Sep 19, 3:33 PM
Case Number: 00529015
Subject: Quote Needed
Status: Closed
📋
Work Order Created Sep 19, 4:48 PM
Work Order: WO-01305441
Type: Virtual Tech
Priority: PC
⏳ 1.9 business days
⏸️
Status: On Hold by Wendy Argueta Sep 22, 9:17 AM
From: Entered
To: On Hold
Duration in Previous: 2d 16h
🚫
Status: Canceled by Wendy Argueta Sep 22, 10:36 AM
From: On Hold
To: Canceled
Duration in Previous: 1h 18m

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours

🔗 Related Artifacts

📞
Case 00529015
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Sep 19, 4:48 PM
Invoice #
N/A

Details