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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305624 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hill Rom Inc — 202 Commerce Dr Ste 2, Moorestown NJ, 08057

Sep 22, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 22, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 26 Scheduled ▶ Running 4 4
Dispatch 0.2d
Coordinators 4.4d
Field Work 25.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.2 days
Coordinators
4.4 days
Over SLA
Field Work
25.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 22, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
28.6 days Total Age
⏱️
25.0d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529402
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laci Willsher
Owner
Shelby Robinson
Created
Sep 22, 2025
Work Orders from this Case (2)
WO-01305624 (current) Invoiced
FCO • Douglas Pearce
Created: Sep 22, 2025 • Closed: Oct 31, 2025
WO-01305625 Invoiced
FCO • Alberto Galan
Created: Sep 22, 2025 • Closed: Sep 26, 2025
Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 25.0 days stuck in "Completed"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Completed
25.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2025 RArnold- dispatching to Doug per Fady

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Sep 22, 3:07 PM
Case Number: 00529402
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 22, 3:18 PM
Work Order: WO-01305624
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Sep 22, 5:07 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 49m
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000HNzfJQAT, Douglas Pearce
⏳ 4.9 business days
⏱️
▶
2 2x Labor Added Sep 26, 10:58 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Douglas Pearce
From: Scheduled
To: Completed
Duration in Previous: 3d 17h
🚨 25.0 business days
🏁
Status: Closed by Douglas Pearce Oct 31, 6:19 PM
From: Completed
To: Closed
Duration in Previous: 35d 7h
⏳ 2.7 business days
⏱️
▶
2 Labor Added Nov 4, 11:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245882

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00529402
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Douglas Pearce
Scheduled
Sep 22, 8:00 AM
Created
Sep 22, 3:18 PM
Invoice #
SM-245882

Work Details (3)

Name Type Status Qty Amount Date
WL-02950601 Labor Open 1 $775.00 Sep 26, 10:58 AM
WL-02950602 Labor Open 1 $475.00 Sep 26, 10:58 AM
WL-02995519 Labor Open 0.016666666666667 $190.00 Nov 4, 11:21 AM

Details