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WO-01305625 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hill Rom Inc — 202 Commerce Dr Ste 2, Moorestown NJ, 08057

Sep 22, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
▶ Clock Running
Status: Created
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 22, 2025 Completed: Sep 27, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 22 → Sep 22 Created ▶ Running 0 0
Sep 22 → Sep 27 Scheduled ▶ Running 4 4
Dispatch 0.2d
Coordinators 4.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.2 days
Coordinators
4.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 22, 2025 Due: Dec 31, 2025 Completed: Sep 27, 2025 (95 days early)
📅
4.6 days Total Age
⏱️
4.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025
Visit 3 Sep 24, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529402
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laci Willsher
Owner
Shelby Robinson
Created
Sep 22, 2025
Work Orders from this Case (2)
WO-01305624 Invoiced
FCO • Douglas Pearce
Created: Sep 22, 2025 • Closed: Oct 31, 2025
WO-01305625 (current) Invoiced
FCO • Alberto Galan
Created: Sep 22, 2025 • Closed: Sep 26, 2025
Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 4.4 days stuck in "Scheduled"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2025 RArnold- dispatching to Alberto per Fady

🔧 Work Performed
FCO86600066 Multiple Product
🔍 Technician Findings
ANR
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Sep 22, 3:07 PM
Case Number: 00529402
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 22, 3:20 PM
Work Order: WO-01305625
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 22, 5:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-22T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 47m
⏳ 1.9 business days
⏱️
4x Labor Added Sep 23, 7:50 PM
Type: Labor
Status: Open
Qty: 3, 1.5
⏳ 2.5 business days
⏱️
2x Labor Added Sep 25, 8:08 PM
Type: Labor
Status: Open
Qty: 4.5, 1.5
⏳ 1.5 business days
✔️
Status: Completed by Alberto Galan Sep 26, 8:10 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 3h
🏁
Status: Closed by Alberto Galan Sep 26, 8:21 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 1.5 business days
⏱️
Labor Added Sep 29, 2:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 29, 2:42 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 36m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:22 PM
Invoice Number: SM-242813

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00529402
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Sep 22, 8:00 AM
Created
Sep 22, 3:20 PM
Invoice #
SM-242813

Work Details (7)

Name Type Status Qty Amount Date
WL-02946683 Labor Open 3 $142.50 Sep 23, 7:50 PM
WL-02946684 Labor Open 1.5 $155.00 Sep 23, 7:50 PM
WL-02946685 Labor Open 3 $142.50 Sep 23, 7:50 PM
WL-02946686 Labor Open 1.5 $155.00 Sep 23, 7:50 PM
WL-02949891 Labor Open 4.5 $427.50 Sep 25, 8:08 PM
WL-02949892 Labor Open 1.5 $465.00 Sep 25, 8:08 PM
WL-02953101 Labor Open 0.016666666666667 $190.00 Sep 29, 2:24 PM

Details