New Voice Message from Virtual Tech HCP - WIRELESS CALLER (480) 708-9774 on 08/27/2025 11:48 AM
Closed
Accepted Quote: Q-00030076
201739. After new parts were installed, the BP unit would not turn on. Tech noticed that the case was cracked and coming apart. Tech tried to put back together, but it would not line up. Tech is asking for a return label to be sent to site and have BP unit sent to depot to have looked at.
Welch Allyn, Inc. - ProBP 3400
Asset ID: 13201739
Serial #: (21)100065432022
This unit will need to be sent to the depot for services to be completed.
2 hr labor
3x shipping 28
1x- batt11
1x-104097
Added exchange to inventory and uploaded cal certs -
Welch Allyn - ProBP 3400
Asset ID#: 13367795
S/N: 100018155117
Service completed - shipping back to site
🔍Technician Findings
Unit arrive in depot with cracked housing. Was able to duplicate issue and front housing is faulty. Due to the cracks on the back housing, recommend exchanging unit with Welch Allyn since Back Housings are not available as replacement parts.
RMA#: 303373656
⚠️Problem Description
Q-00030813 approved quote
Accepted Quote: Q-00030076
201739. After new parts were installed, the BP unit would not turn on. Tech noticed that the case was cracked and coming apart. Tech tried to put back together, but it would not line up. Tech is asking for a return label to be sent to site and have BP unit sent to depot to have looked at.
Welch Allyn, Inc. - ProBP 3400
Asset ID: 13201739
Serial #: (21)100065432822
This unit will need to be sent to the depot for services to be completed.
https://www.ebiotrack.com/workorder.php?wo=68415
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Oct 23, 2025
To: btardy@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01305784 Location: Centerwell - Peoria Address: 10280 N 91st Ave. Peoria, AZ 85345 Device: Accepted Quote: Q-00030076
201739. After new parts were insta
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Oct 16, 2025
To: btardy@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01305784 Location: Centerwell - Peoria Address: 10280 N 91st Ave. Peoria, AZ 85345 Device: Accepted Quote: Q-00030076
201739. After new parts were insta
To: btardy@centerwell.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: EMSAR Quote Q-00030076 - CenterWell (Humana) 09-16-2025_completed.pdf, Depot_Shipment_Ticket_00082339_10-9-2025 9-48 AM.pdf, ShippingLabel_0001_1Z01E3E79091176649.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01305784
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 9, 2025
To: btardy@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305784Location: Centerwell - PeoriaAddress: 10280 N 91st Ave. Peoria, AZ 85345Device: Problem Description: Accepted Quote: Q-00030076
201739. After new parts were installed, the BP u
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 2, 2025
To: btardy@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305784Location: Centerwell - PeoriaAddress: 10280 N 91st Ave. Peoria, AZ 85345Device: Problem Description: Accepted Quote: Q-00030076
201739. After new parts were installed, the BP u
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01305784
Completed Oct 1, 2025
To: btardy@centerwell.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01305784
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping addr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 25, 2025
To: btardy@centerwell.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305784Location: Centerwell - PeoriaAddress: 10280 N 91st Ave. Peoria, AZ 85345Device: Problem Description: Accepted Quote: Q-00030076
201739. After new parts were installed, the BP u
Timeline
📞
Case Linked Aug 27, 12:49 PM
Case Number:00522598
Subject:New Voice Message from Virtual Tech HCP - WIRELESS CALLER (480) 708-9774 on 08/27/2025 11:48 AM
Status:Closed
🚨19.0 business days
📋
▶
3
Work Order Created Sep 23, 12:59 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by John Rolston
From:Entered
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by John Rolston
Technician:Ryan Schwochow
⏳2.0 business days
📦
▶
2
Parts Requested Sep 24, 2:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1d 1h
🚨13.0 business days
📦
▶
3
Parts Requested Oct 10, 4:24 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Kirsten Walls
From:Awaiting Parts
To:Reschedule
Duration in Previous:16d 1h
⏳1.9 business days
⏸️
Status: On Hold by Ryan SchwochowOct 14, 9:48 AM
From:Reschedule
To:On Hold
Duration in Previous:3d 17h
🚨11.0 business days
⚠️
Status: Incomplete by Samuel KleinOct 28, 9:47 AM
From:On Hold
To:Incomplete
Duration in Previous:13d 23h
⏳3.0 business days
👷
▶
2
Technician Assigned Oct 30, 8:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From:Incomplete
To:Assigned
Duration in Previous:1d 22h
⏳2.0 business days
📦
▶
2
Parts Requested Oct 31, 3:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1d 7h
🚨29.0 business days
🔄
Status: Reschedule by Ryan SchwochowDec 15, 10:44 AM
From:Awaiting Parts
To:Reschedule
Duration in Previous:44d 20h
🚨12.0 business days
💵
▶
3
2x Expenses Added Dec 31, 2:32 PM
2x Expenses Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00087557
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:16d 3h
⏳2.0 business days
💵
▶
2
Expenses Added Jan 2, 9:36 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 19h
⏳2.0 business days
🏁
Status: Closed by Ryan SchwochowJan 5, 8:36 AM
From:Reschedule
To:Closed
Duration in Previous:2d 22h
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 7, 9:28 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Jan 7, 4:09 PM
Invoice Number:SM-250642
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 12.6 business days (threshold: 3.0 business days)
Exceeded by 9.6 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 28.6 business days (threshold: 3.0 business days)
Exceeded by 25.6 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)