Midmark Service Request Dispatch Authorization - WO-00107549
Closed
Travel Zone 1
PROBLEM SUMMARY
PM NWD 2 YR
ADDITIONAL NOTES
Drop shipping parts to end-user on SO# 728068 via UPS Ground. Tracking number will be sent to the service company. If
assistance or parts are needed, please contact Medical 844-856-1230. Thank you! PM Service Requirements: Tech needs to
watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site Tech to follow the
checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies (including distilled water) Tech
needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer
DISPATCH ITEMS
Serial # V1932468 Item M9D-022
ITEM DESCRIPTION
RITTER M9D AUTOCLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 728068 002-10250-00 1.00000
9/26 MOwens Ebony Wood called back to schedule the service visit.
Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) NO
Customer Response:
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? NO
Customer Response:
Have the shipped parts been received? ☐ Yes /X No ETA 9/26 11am-1PM
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /X No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? X Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
Schedule Confirmation
Confirm scheduled service date: 10/1
Confirm arrival window (2–4 hrs): From 2-4pm
9/25 MOwens Called to speak to Ebony Wood. Left a vm for her to call back to schedule the service visit .
09/24/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250373082381. No ETA at this time. (UPS-Parcel-Ground)
09/23/2025 SRobinson- Called Ebony Wood, 302-364-2000 ext. 114. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
two autoclaves had preventative maintenance completed. the check list were filled out.
🔍Technician Findings
PM Service
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD 2 YR
ADDITIONAL NOTES
Drop shipping parts to end-user on SO# 728068 via UPS Ground. Tracking number will be sent to the service company. If
assistance or parts are needed, please contact Medical 844-856-1230. Thank you! PM Service Requirements: Tech needs to
watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site Tech to follow the
checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies (including distilled water) Tech
needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer
DISPATCH ITEMS
Serial # V1932468 Item M9D-022
ITEM DESCRIPTION
RITTER M9D AUTOCLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 728068 002-10250-00 1.00000