Midmark Service Request Dispatch Authorization - WO-00107549
Closed
Travel Zone 1
PROBLEM SUMMARY
PM NWD 2 YR
ADDITIONAL NOTES
Drop shipping parts to end-user on SO# 728068 via UPS Ground. Tracking number will be sent to the service company. If
assistance or parts are needed, please contact Medical 844-856-1230. Thank you! PM Service Requirements: Tech needs to
watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site Tech to follow the
checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies (including distilled water) Tech
needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer
DISPATCH ITEMS
Serial # V1932468 Item M9D-022
ITEM DESCRIPTION
RITTER M9D AUTOCLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 728068 002-10250-00 1.00000
Primary Delay6.8 days stuck in "Awaiting Parts - Customer"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts - Customer
6.8d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/24/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250373082381. No ETA at this time. (UPS-Parcel-Ground)
09/23/2025 SRobinson- Called Ebony Wood, 302-364-2000 ext. 114. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
two autoclaves had preventative maintenance completed. the check list were filled out.
🔍Technician Findings
PM Service
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD 2 YR
ADDITIONAL NOTES
Drop shipping parts to end-user on SO# 728068 via UPS Ground. Tracking number will be sent to the service company. If
assistance or parts are needed, please contact Medical 844-856-1230. Thank you! PM Service Requirements: Tech needs to
watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site Tech to follow the
checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies (including distilled water) Tech
needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer
DISPATCH ITEMS
Serial # V1924051 Item M9-022
ITEM DESCRIPTION
RITTER M9 ULTRACLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 728068 002-10250-00 1.00000