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← WO Overview

WO-01305903 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cullman Regional Medical Center — 1912 AL Highway 57, Cullman AL, 35058

Sep 23, 2025 → Sep 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 23, 2025
✓ SLA Met (17 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Sep 29, 2025)
2d
▶ Clock Running
Status: Created
Sep 23 → Sep 25, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 29, 2025
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 23, 2025 Completed: Sep 29, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 25 Created ▶ Running 2 2
Sep 25 → Sep 29 Scheduled ▶ Running 2 4
Sep 29 → Sep 29 Tech On Site ▶ Running 0 4
Dispatch 2.2d
Coordinators 2.3d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
2.2 days
Over SLA
Coordinators
2.3 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Sep 23, 2025 Due: Oct 23, 2025 Completed: Sep 30, 2025 (23 days early)
📅
4.3 days Total Age
⏱️
2.8d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529836
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephen Glass
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (2)
WO-01305903 (current) Invoiced
Preventive Maintenance • Samuel Biddie
Created: Sep 23, 2025 • Closed: Sep 29, 2025
WO-01305904 Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Sep 23, 2025 • Closed: Sep 24, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 2.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.2d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/23/2025 RArnold- Follow up PM WO for device that failed. Messaged Joseph Nuovo on when he wants this dispatched.

🔧 Work Performed
Annual PM 2025
🔍 Technician Findings
PM needed
⚠️ Problem Description
Annual PM 2025
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Sep 23, 5:24 PM
Case Number: 00529836
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 23, 6:01 PM
Work Order: WO-01305903
Type: Preventive Maintenance
Priority: PC
⏳ 2.7 business days
👷
▶
3 Technician Assigned Sep 25, 5:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-25T05:00:00.000+0000, 2025-09-25T00:00:00.000+0000, 2025-09-25T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1d 23h
⏳ 2.8 business days
🔧
Status: Tech On Site by Samuel Biddie Sep 29, 5:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
▶
2 Labor Added Sep 29, 6:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Biddie
From: Tech On Site
To: Completed
Duration in Previous: 1h 29m
⏱️
2x Labor Added Sep 29, 8:26 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 23
🏁
Status: Closed by Samuel Biddie Sep 29, 8:32 PM
From: Completed
To: Closed
Duration in Previous: 1h 48m
⏱️
▶
2 Labor Added Sep 30, 1:50 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 22m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 36m
🚨 43.0 business days
🧾
Invoice Created Dec 8, 3:17 PM
Invoice Number: SM-242817

Bottlenecks

Entered
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00529836
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 25, 9:00 AM
Created
Sep 23, 6:01 PM
Invoice #
SM-242817

Work Details (4)

Name Type Status Qty Amount Date
WL-02953552 Labor Open 2 $150.00 Sep 29, 6:43 PM
WL-02953737 Labor Open 0.75 $155.00 Sep 29, 8:26 PM
WL-02953738 Travel Open 23 $0.00 Sep 29, 8:26 PM
WL-02954503 Labor Open 0.016666666666667 $38.00 Sep 30, 1:50 PM

Details