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WO-01305904 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cullman Regional Medical Center — 1912 AL Highway 57, Cullman AL, 35058

Sep 23, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 23, 2025
✓ SLA Met (20 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Sep 24, 2025)
1d
▶ Clock Running
Status: Created
Sep 23 → Sep 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 23, 2025 Tech Off Site: Sep 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 24 Created ▶ Running 1 1
Sep 24 → Sep 24 Scheduled ▶ Running 0 1
Sep 24 → Sep 24 Tech On Site ▶ Running 0 1
Dispatch 1.2d
Coordinators 0.1d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Coordinators
0.1 days
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Sep 23, 2025 Due: Oct 23, 2025 Completed: Sep 24, 2025 (29 days early)
📅
1.2 days Total Age
⏱️
1.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529836
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephen Glass
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (2)
WO-01305903 Invoiced
Preventive Maintenance • Samuel Biddie
Created: Sep 23, 2025 • Closed: Sep 29, 2025
WO-01305904 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Sep 23, 2025 • Closed: Sep 24, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 1.4 days stuck in "Ready to Bill"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/23/2025 RArnold- Follow up PM WO for device that failed. Messaged Joseph Nuovo on when he wants this dispatched.

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
Annual PM 2025
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Sep 23, 5:24 PM
Case Number: 00529836
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 23, 6:03 PM
Work Order: WO-01305904
Type: Preventive Maintenance
Priority: PC
👷
▶
4 Technician Assigned Sep 24, 12:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-30T05:00:00.000+0000, 2025-09-30T00:00:00.000+0000, 2025-09-30T16:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 18h 25m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-24T13:00:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Sep 24, 1:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35m
⏱️
▶
2 2x Labor Added Sep 24, 7:49 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 6h 49m, 0m
🏁
Status: Closed by Joseph Nuovo Sep 24, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
▶
2 Labor Added Sep 25, 8:51 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 55m
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 35m
💰
Status: Invoiced by Josh Longway Sep 26, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
🚨 48.0 business days
🧾
Invoice Created Dec 8, 3:17 PM
Invoice Number: SM-242179

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00529836
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 24, 9:00 AM
Created
Sep 23, 6:03 PM
Invoice #
SM-242179

Work Details (3)

Name Type Status Qty Amount Date
WL-02948241 Labor Open 2.5 $150.00 Sep 24, 7:49 PM
WL-02948242 Labor Open 0.25 $155.00 Sep 24, 7:49 PM
WL-02948809 Labor Open 0.016666666666667 $38.00 Sep 25, 8:51 AM

Details