water coolant adjustment valve on the front of the machine is leaking
schedule a technician back ASAP to inspect this dental unit for any internal leaks
11/17 KKelch called Dayana to schedule for 11/20 between 8 and 10 am. Customer confirmed. Call logged on WO-01315500
11-14 DSR Customer requesting ETA for part. Sent email to MM Team Keith F.
11-13 DSR Sent Chatter to MM Team for ETA of parts order.
9-24 DSR requested part # from IM3 for hose.
🔧Work Performed
foot pedal and hose replaced, tested operation
🔍Technician Findings
leaking hose
⚠️Problem Description
Air Leak in Hose: Replace hose and test unit.
Model: iM3 - Pro 2000
Model Type: Dental Delivery Unit
Custom Field:
Notes:
Asset ID: 13106402
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Signal Butte Animal Hospital - 8022
Department:Depreciation Start Date:Physical Location: DentalDepreciation Term: yrsSerial #: 916-C0763 https://www.ebiotrack.com/workorder.php?wo=68453
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 17, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 3, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 26, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305946Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: Air Leak in Hose: Rep
Nov 13, 2025 8:39am
@Keith Fricke @Amy Greene Please provide update on parts order, Customer has reached out requesting ETA for part and need this equipment back up ASAP.
📅
WO-01305946 - Virtual Tech - Field Repair - Mesa - Lovet Pet Health Care - Signal Butte Animal Hospital - 8022
Nov 20, 2025 10:00am – 12:00pm
Work Order: WO-01305946
Account: Lovet Pet Health Care (Formerly Arizona Pet)
Customer Case Number:
Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022
Address: 2748 S. Signal Butte Road, #101, Mesa, AZ 85209
Manufacturer:
Model #:
Serial #:
Contact Name: Bonnie clauschee
Conta
Timeline
📞
Case Linked Sep 23, 6:53 PM
Case Number:00529855
Subject:Dental machine leak
Status:Closed
📋
Work Order Created Sep 24, 10:10 AM
Work Order:WO-01305946
Type:Virtual Tech - Field Repair
Priority:P3
🔍
Status: L2 Screening by Derek ReynoldsSep 24, 10:17 AM
From:Entered
To:L2 Screening
Duration in Previous:7m
⏳3.0 business days
📦
▶
2
Parts Requested Sep 26, 1:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2d 3h
🚨34.0 business days
🔩
▶
2
2x Parts Added Nov 14, 3:26 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:49d 2h
👷
▶
2
Technician Assigned Nov 14, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:24m
⏳2.0 business days
👷
Technician Assigned by Kaitlyn KelchNov 17, 9:37 AM
Technician:Tyler Bollman
🗓️
▶
2
Status: Scheduled Nov 17, 9:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-20T15:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Tyler BollmanNov 20, 11:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 2h
⏱️
▶
2
3x Labor Added Nov 20, 12:23 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:30m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 22, 2:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.0 business days
🧾
Invoice Created Nov 24, 1:02 PM
Invoice Number:SM-247400
Bottlenecks
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 33.8 business days (threshold: 3.0 business days)
Exceeded by 30.8 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)