water coolant adjustment valve on the front of the machine is leaking
schedule a technician back ASAP to inspect this dental unit for any internal leaks
2/4/26 SReich - Cancelled on ebt side and made a parts order because parts were delivered.
2/3 KKelch called Dayana to schedule for 2/11 between 8 and 10 am. Dayana advised me that the machine is no longer having any issues and this repair can be canceled. Returned to dispatch to be canceled.
1/26 KKelch sent Bonnie an email for scheduling
1/22 KKelch sent Bonnie an email for scheduling
12/10/25 CDempsey- Escalated to Brad for status of parts order.
11/20/25 CDempsey- sending to Brad so he can obtain update from MM.
11-12 DSR Customer requesting update on parts order for repair, comm with Andy P. Tech.
10/14 KKelch scheduled per logged email from Bonnie
10/14/25 CDempsey- Waiting for response from customer.
10/14 KKelch sent Bonnie an email for scheduling
🔧Work Performed
Tested no other leaks found, researched and ordered part. Customer completed repair with parts received.
🔍Technician Findings
Hose split in the middle
⚠️Problem Description
water coolant adjustment valve on the front of the machine is leaking
schedule a technician back ASAP to inspect this dental unit for any internal leaks https://www.ebiotrack.com/workorder.php?wo=68935
📋
Outbound to +14802727006
Completed Feb 3, 2026
2/3 KKelch called Dayana to schedule for 2/11 between 8 and 10 am. Dayana advised me that the machine is no longer having any issues and this repair can be canceled. Returned to dispatch to be canceled.
📧
Email: Scheduling for WO-01309233
Completed Jan 26, 2026
To: bonnie.clauschee@lovet.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01309233
Body:
Good morning Bonnie,
I am reaching out from EMSAR to schedule the repair needed for your dental machine. Our technician, Andy, can be there on 2/4 between 2 and 4 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The inform
📧
Email: Scheduling for WO-01309233
Completed Jan 22, 2026
To: bonnie.clauschee@lovet.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01309233
Body:
Good afternoon Bonnie,
I am reaching out from EMSAR to schedule the repair needed for your dental machine. Our technician, Andy, can be there on 1/29 between 1 and 3 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 13, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 6, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 29, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 8, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 1, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 25, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 18, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309233Location: Lovet Pet Health Care - Signal Butte Animal Hospital - 8022Address: 2748 S. Signal Butte Road, #101 Mesa, AZ 85209Device: Problem Description: water coolant adjustm
📧
Email:Re: [EXTERNAL] Scheduling for WO-01309233
Completed Oct 14, 2025
From: Bonnie.Clauschee@lovet.com
To: kaitlyn.kelch@emsar.com
Good morning,
Yes 10/17 will work for us, thank you!Bonnie ClauscheeSupervisorLovet Pet Health Care | Signal Butte2748 South Signal Butte Rd Mesa, AZ 85209P: (480)272-7006 From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Tuesday, October 14, 2025 8:34 AMTo: Bonnie Clauschee <bonnie.clauschee@lovet.com>Subject: [EXTERNAL] Scheduling for WO-01309233 You don't often get email from kaitlyn.kelch@emsar.com. Learn why this is impor
📧
Email: Scheduling for WO-01309233
Completed Oct 14, 2025
To: bonnie.clauschee@lovet.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01309233
Body:
Good morning Bonnie,
I am reaching out from EMSAR to schedule the repair needed for your dental unit. Our technician, Tyler, can be there on 10/17 between 12 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The inf
Nov 12, 2025 4:48pm
@Keith Fricke Customer requesting updated on parts order for this WO.
Feb 2, 2026 10:10am
@Kaitlyn Kelch
Can you please include keaton huckabee in next attempt to schedule?
keaton.huckabee@teamtag.com
Timeline
📞
Case Linked Sep 23, 6:53 PM
Case Number:00529855
Subject:Dental machine leak
Status:Closed
🚨14.6 business days
📋
▶
2
Work Order Created Oct 14, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Oct 14, 10:53 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Tyler Bollman
🗓️
▶
2
Status: Scheduled Oct 14, 1:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-17T19:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Tyler BollmanOct 17, 3:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 2h
🚗
▶
3
3x Travel Added Oct 17, 4:51 PM
3x Travel Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083798
Status:Closed
📦
Status: Awaiting Parts by Tyler Bollman
From:Tech On Site
To:Awaiting Parts
Duration in Previous:54m
🚨63.9 business days
🔩
▶
2
2x Parts Added Jan 22, 1:13 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:96d 21h
👷
▶
2
Status: Assigned Jan 22, 1:50 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Andrew Przybyla
⚠️9.0 business days
👷
Technician Assigned by Kaitlyn KelchFeb 3, 10:26 AM
Technician:Tyler Bollman
🆕
Status: Entered by Kaitlyn KelchFeb 3, 10:32 AM
From:Assigned
To:Entered
Duration in Previous:11d 20h
👷
▶
2
Technician Assigned Feb 4, 8:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:21h 43m
⏳2.0 business days
✔️
Status: Completed by Wendy ArguetaFeb 5, 8:38 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:1d 0h, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Feb 9, 11:32 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-253422
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Awaiting Parts
Duration: 63.4 business days (threshold: 3.0 business days)
Exceeded by 60.4 business days
Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)