28U
SYS-LC-1260
Contract ends 01/31/2026 includes Repair
PM / EOQ
PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM.
G1314F
DEABB09203 1260 Variable Wavelength Detector
G1311B
DEAB714873 1260 Quaternary Pump
G1316A
DEACN38383 1260 Thermostatted Column Compartment
G1329B
DEAAC36772 1260 Standard Autosampler
11/25/25 RBerry- Sent teams message to DCarvalho advising this WO is not scheduled yet and due in Nov.
11/18 Google map was used to calculate zone. MD
11/17 Travel, zone and labor is on
11/17 Travel, mileage and zone are on WO-01305986. MD
Please assign to Maria Davis ARP to site is 44 miles. Zone 1
🔧Work Performed
12/03/2025 After MVG was replaced and gradient test passed. All tests passed and result were reviewed with customer and session was commited.
11/18/2025 EEOQ was performed per ACE session. Flush with H2O and Ace trace to run gradient Test, it failed, guard column cartridge was replaced, still fails, uneven steps, FSG-LC group confirms that the MGV was faulty.
11/17/2025 ACE GC 3.x EEOQ Session was created. EEOQ was started
⚠️Problem Description
28U
SYS-LC-1260
Contract ends 01/31/2026 includes Repair
ENHPM / EOQ
Enhance PM -, the lamp is automatically changed at time of PM service with no questions. Have techs just order a lamp for an Enhanced PM.
G1314F
DEABB09203 1260 Variable Wavelength Detector
G1311B
DEAB714873 1260 Quaternary Pump
G1316A
DEACN38383 1260 Thermostatted Column Compartment
G1329B
DEAAC36772 1260 Standard Autosampler
📞Call Description
NOV 2025 LC EOQ
Nov 19, 2025 1:35pm
@Maria Davis Please update scheduled date.
Timeline
📞
▶
4
Case Linked Sep 24, 11:10 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01305989
Type:EOQ
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Oct 19, 10:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-11-17T21:00:00.000+0000
🚨20.0 business days
🔧
Status: Tech On Site by Maria DavisNov 17, 11:31 AM
From:Scheduled
To:Tech On Site
Duration in Previous:29d 1h
🚗
Status: Tech Off Site by Maria DavisNov 17, 10:15 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:10h 43m
⏱️
Labor Added Nov 18, 12:10 AM
Type:Labor
Status:Open
Qty:2.5
🔧
Status: Tech On Site by Maria DavisNov 18, 10:58 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:12h 42m
⏳2.0 business days
🔄
Status: Reschedule by David CarvalhoNov 19, 1:35 PM
From:Tech On Site
To:Reschedule
Duration in Previous:1d 2h
⏳3.0 business days
🚗
2x Travel Added Nov 23, 12:54 PM
Type:Travel
Status:Open
Qty:43, 44
⏱️
3x Labor Added Nov 23, 1:55 PM
Type:Labor
Status:Open
Qty:5.5, 2
⚠️8.0 business days
⏱️
Labor Added Dec 6, 6:54 PM
Type:Labor
Status:Open
Qty:0.5
✔️
▶
2
Status: Completed Dec 6, 9:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:2m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawDec 8, 2:17 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 16h
🚨11.0 business days
📨
▶
3
Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-249754
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)