Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306046 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Ryan Schwochow Trunk Stock — 270 David's Drive, Wilmington OH, 45177

Sep 24, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (1 biz days early)
Active: 15 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 16, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 15 of ? biz days used
Created: Sep 24, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 24 Ready for Scheduling ▶ Running 0 0
Sep 24 → Sep 24 Assigned ▶ Running 0 0
Sep 24 → Oct 16 Scheduled ▶ Running 15 15
Oct 16 → Oct 16 Tech On Site ▶ Running 0 15
Dispatch 0.0d
Coordinators 15.8d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.8 days
Over SLA
Field Work
0.7 days
Created: Sep 24, 2025 Due: Oct 18, 2025 Completed: Oct 16, 2025 (2 days early)
📅
15.8 days Total Age
⏱️
15.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00529971
OJT WO's needed
Closed
"Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shawn Rogers
Owner
Leona Coonrod
Created
Sep 24, 2025
Work Orders from this Case (3)
WO-01306044 Invoiced
Cross-Training • Taylor Duda
Created: Sep 24, 2025 • Closed: Oct 2, 2025
WO-01306045 Invoiced
Cross-Training • Taylor Duda
Created: Sep 24, 2025 • Closed: Oct 9, 2025
WO-01306046 (current) Invoiced
Cross-Training • Taylor Duda
Created: Sep 24, 2025 • Closed: Oct 16, 2025
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 15.7 days stuck in "Scheduled"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
15.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
depot training on concentrators with b.peters
🔍 Technician Findings
depot training on concentrators with b.peters
⚠️ Problem Description
"Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Sep 24, 10:18 AM
Case Number: 00529971
Subject: OJT WO's needed
Status: Closed
📋
▶
2 Work Order Created Sep 24, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Sep 24, 2:03 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-16T12:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Taylor Duda Oct 16, 9:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 19h
⏱️
Labor Added Oct 16, 12:02 PM
Type: Labor
Status: Open
Qty: 5.75
✔️
Status: Completed by Taylor Duda Oct 16, 3:15 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 44m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 20, 12:01 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 20h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:06 PM
Invoice Number: SM-244148

Bottlenecks

Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00529971
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Taylor Duda
Scheduled
Oct 16, 8:00 AM
Created
Sep 24, 1:51 PM
Invoice #
SM-244148

Work Details (1)

Name Type Status Qty Amount Date
WL-02973040 Labor Open 5.75 $0.00 Oct 16, 12:02 PM

Details