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WO-01306211 ↗ ServiceMax

OKMULGEE COUNTY EMS • Repair • P7

📍 OKMULGEE COUNTY EMS — 1213 E. 20th Street, Okmulgee OK, 74447

Sep 25, 2025 → Sep 25, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 6, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Sep 25, 2025 Completed: Sep 26, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0 / 7
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 0 / 7
Sep 25 → Sep 25 Assigned ▶ Running 0 0 / 7
Sep 25 → Sep 26 Scheduled ▶ Running 1 1 / 7
Sep 26 → Sep 26 Tech On Site ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 1.0d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Field Work
0.1 days
Billing
0.0 days
Created: Sep 25, 2025 Due: Oct 6, 2025 Completed: Sep 26, 2025 (10 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529239
Okmulgee county EMS
Closed
Q-00030269 **Darrell Hendrix has the parts needed for this service. This customer has three cot that are in need of a repair. Need work orders generated (see pictures in email) SN 161039457 the cot is not wanting to lift up Possible parts needed for repair 16 half shell bearings, 6500-101-327 1 qt. fluid, Mobil 1 SN 170139211 The emergency release handle on unit is broken Possible parts needed 1 lever, 6500-001-141 1 spring, 6500-001-147 1 pin, 6500-001-146 1 actuator, 6500-001-140 1 screw, 0023-163-000 SN 170139210 The XPS side rail is broken here are parts I feel are needed to fix the cot 6500-003-084 x2 0004-402-000 x4 6500-003-102 x2 0004-400-000 x4 6500-003-120 x2 6500-003-045 x2 6500-003-085 x2
Priority
Standard
Origin
Email
Reason
New Case
Contact
James Nichols
Owner
Leona Coonrod
Created
Sep 22, 2025
Work Orders from this Case (3)
WO-01306209 Invoiced
Repair • Darrell Hendrix
Created: Sep 25, 2025 • Closed: Sep 25, 2025
WO-01306211 (current) Invoiced
Repair • Darrell Hendrix
Created: Sep 25, 2025 • Closed: Sep 25, 2025
WO-01306212 Invoiced
Repair • Darrell Hendrix
Created: Sep 25, 2025 • Closed: Sep 25, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I arrived on location and found said unit. After evaluation of the unit found that the manual release lever was broken and needs to be replaced. I then removed the cover. I then removge3d the broken lever and then installed new lever using part # 6500-001-141 X1. I then function tested the unit and unit is now releasing the actuator to lower the carriage on the unit. Unit is back in service
🔍 Technician Findings
Found that the manual rele3ase handle for actuator is broken
⚠️ Problem Description
Q-00030269 **Darrell Hendrix has the parts needed for this service. 2 of 3 This customer has three cot that are in need of a repair. Need work orders generated (see pictures in email) SN 170139211 The emergency release handle on unit is broken Possible parts needed 1 lever, 6500-001-141 1 spring, 6500-001-147 1 pin, 6500-001-146 1 actuator, 6500-001-140 1 screw, 0023-163-000
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Sep 22, 9:51 AM
Case Number: 00529239
Subject: Okmulgee county EMS
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Sep 25, 1:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
4 Technician Assigned Sep 25, 1:46 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-25T21:00:00.000+0000
🔧
Status: Tech On Site by Darrell Hendrix Sep 25, 9:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7h 32m
✔️
Status: Completed by Darrell Hendrix Sep 25, 9:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 27m
🔩
2x Parts Added Sep 25, 9:53 PM
Type: Parts, Labor
Status: Open
Qty: 1
🏁
Status: Closed by Darrell Hendrix Sep 25, 9:59 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.3 business days
📄
▶
3 Status: Ready to Bill Sep 29, 1:51 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:28 PM
Invoice Number: SM-242317

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00529239
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
Sep 25, 5:00 PM
Created
Sep 25, 1:38 PM
Invoice #
SM-242317

Work Details (2)

Name Type Status Qty Amount Date
WL-02950070 Parts Open 1 $13.47 Sep 25, 9:53 PM
WL-02950071 Labor Open 1 $130.00 Sep 25, 9:53 PM

Details