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WO-01306279 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Installation • PC

📍 Cerilliant Corp — 811 Paloma Dr Ste A, Round Rock TX, 78665

Sep 25, 2025 → Sep 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 16, 2025
✓ SLA Met (11 biz days early)
Active: 3 biz days
🕐 Clock stopped: Tech Off Site (Sep 30, 2025)
▶ Clock Running
Status: Created
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Sep 25 → Sep 27, 2025
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech Off Site
Sep 27 → Sep 28, 2025
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 28 → Sep 30, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 25, 2025 Tech Off Site: Sep 30, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 25 → Sep 25 Created ▶ Running 0 0
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 0
Sep 25 → Sep 27 Assigned ▶ Running 1 1
Sep 27 → Sep 28 Tech Off Site ▶ Running 0 1
Sep 28 → Sep 30 Scheduled ▶ Running 2 3
Sep 30 → Sep 30 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.9d
Billing 4.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.9 days
Billing
4.7 days
Over SLA
Created: Sep 25, 2025 Due: Oct 16, 2025 Completed: Sep 30, 2025 (16 days early)
📅
3.5 days Total Age
⏱️
3.5d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530317
waiting on product to be built - 6008073550
Closed
SS 7697A Upgrade from 12 to 111 Vial 314070960; I&F; DLVD 16.09.2025 INSTALLATION / FAMILIARIZATION / EIQ / EOQ / SITEPREP
Priority
High
Origin
Phone
Reason
New Case
Contact
Ning Chang
Owner
Leona Coonrod
Created
Sep 25, 2025
Work Orders from this Case (5)
WO-01306279 (current) Invoiced
Installation • Jose Gutierrez
Created: Sep 25, 2025 • Closed: Sep 30, 2025
WO-01306281 Invoiced
Installation • Jose Gutierrez
Created: Sep 25, 2025 • Closed: Sep 30, 2025
WO-01306282 Invoiced
EIQ • Jose Gutierrez
Created: Sep 25, 2025 • Closed: Sep 30, 2025
WO-01306283 Invoiced
EOQ • Jose Gutierrez
Created: Sep 25, 2025 • Closed: Sep 30, 2025
WO-01306284 Invoiced
Site Prep • Jose Gutierrez
Created: Sep 25, 2025 • Closed: Sep 26, 2025
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 3.5 days stuck in "Ready to Bill"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Tech Off Site
0.2d / 2.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
3.5d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 101 miles. Zone 3
🔧 Work Performed
7697A headspace sampler installation complete per installation checklist in preparation for IQ/OQ.
⚠️ Problem Description
SS 7697A Upgrade from 12 to 111 Vial 314070960; I&F; DLVD 16.09.2025 INSTALLATION / FAMILIARIZATION / EIQ / EOQ / SITEPREP
📄 Description
Agilent - G4560A - Upgrade kit for 7697A Headspace Sampler
📞 Call Description
OCT 2025 INSTALLATION

Timeline

📞
Case Linked Sep 25, 10:00 AM
Case Number: 00530317
Subject: waiting on product to be built - 6008073550
Status: Closed
📋
▶
2 Work Order Created Sep 25, 4:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 25, 4:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
⏳ 1.9 business days
⏱️
3x Labor Added Sep 26, 4:49 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
Status: Tech Off Site by Jose Gutierrez Sep 26, 9:02 PM
From: Assigned
To: Tech Off Site
Duration in Previous: 1d 4h
⏳ 0.4 business days
🚗
▶
3 2x Travel Added Sep 28, 12:44 AM
2x Travel Added → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Jose Gutierrez
From: Tech Off Site
To: Scheduled
Duration in Previous: 1d 3h
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-09-25T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jose Gutierrez Sep 30, 10:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 10h
🚗
Status: Tech Off Site by Jose Gutierrez Sep 30, 4:38 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 49m
✔️
Status: Completed by Jose Gutierrez Sep 30, 6:08 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1h 29m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 4:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 51m
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 6, 6:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 2h
💰
Status: Invoiced by Hannah Shaw Oct 7, 1:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 47m
🧾
Invoice Created Oct 7, 3:31 PM
Invoice Number: SM-243053

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00530317
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Sep 25, 10:00 AM
Created
Sep 25, 4:13 PM
Invoice #
SM-243053

Work Details (5)

Name Type Status Qty Amount Date
WL-02951217 Labor Open 2.5 $0.00 Sep 26, 4:49 PM
WL-02951218 Labor Open 5 $570.00 Sep 26, 4:49 PM
WL-02951219 Labor Open 2.5 $0.00 Sep 26, 4:49 PM
WL-02952125 Travel Open 108 $539.00 Sep 28, 12:44 AM
WL-02952126 Travel Open 108 $0.00 Sep 28, 12:44 AM

Details