Detailed work order timeline, KPIs, and analysis
EZ WAY • Preventive Maintenance • PSM
📍 Edenwald — 800 Southerly Rd, Towson MD, 21286
Sep 26, 2025 → Dec 2, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 26 → Sep 26 | Created | ▶ Running | 0 | 0 |
| Sep 26 → Sep 26 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Sep 26 → Oct 24 | Assigned | ▶ Running | 19 | 19 |
| Oct 24 → Oct 24 | Entered | ▶ Running | 0 | 19 |
| Oct 24 → Oct 27 | On Hold | ▶ Running | 1 | 20 |
| Oct 27 → Oct 27 | Ready for Scheduling | ▶ Running | 0 | 20 |
| Oct 27 → Nov 3 | Scheduled | ▶ Running | 5 | 25 |
| Nov 3 → Nov 4 | Tech On Site | ▶ Running | 1 | 26 |
| Nov 4 → Nov 30 | Reschedule | ▶ Running | 15 | 41 |
11/30/2025 Sramen - pushed due date to 12/1 and marked WO serviced since tech did not do it as requested last week. Marked as FCR yes since pm was completed. Tech is to fill out 2nd side of checklist with part quantities and EZ way will open new request if they want us to return.
11/26/25 RCook- Chattered on WO-01306369-
@[Michael Harris] I spoke with Heather McCormick/EZ Way she is requesting that you close these WOs. She also stated to make sure that you fill out the 2nd side of the checklist with the quantity of parts recommended to replace. They will then send a new request over for the parts replacement if the customer agrees. Please close and submit checklists for this WO along with child WOs. Thank you! @[Shawn Rogers] @[Matthew Bateman]
11/26/25 RBerry- Received email from Heather McCormick stating technician will need to fill out the checklist with the parts needed and close WOs. Heather will reach out to the customer and ask if they would like us to return to replace parts and send in a new request as needed.
11/26/25 RBerry- Emailed Heather McCormick asking if they would like the repairs completed on the same service requests as the PMs or if new requests are being sent. Also asked for update on parts. See logged email on WO-01306369
11/13 MOwens Child WOs have repairs that need to be completed. Have not received update from EZ Way about part shipment.
10/27 MOwens Lori Wolford called back and the visit is scheduled for first opening on Mon. 11/3 between 10-5.
10/24/25 RCook- Escalated WO to account manager due to contact issues.
10/24/25 RCook- LM with Lori Wolford to schedule. See logged call on WO-01306369
10/13 MOwens Sent an email to Lori Wolford asking about best days to schedule the PM visit.
10/7 MOwens Called to speak to Lori. Left another vm for her to call back to schedule the inspection visit during Oct.
10/6 MOwens Called to speak to Lori Wolford. Left a vm for her to call back to schedule the PM service visit during Oct.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02995219 | Labor | Open | 1.4666666666667 | $0.00 | Nov 3, 11:29 PM |
| WL-02995224 | Labor | Open | 0.66666666666667 | $150.00 | Nov 3, 11:38 PM |
| WL-02995225 | Labor | Open | 1.1333333333333 | $0.00 | Nov 3, 11:38 PM |
| WL-02995231 | Travel | Open | 75 | $275.00 | Nov 3, 11:47 PM |
| WL-02995232 | Travel | Open | 54 | $0.00 | Nov 3, 11:47 PM |
| WL-02995233 | Expenses | Open | 1 | $0.00 | Nov 3, 11:47 PM |
| WL-02995234 | Expenses | Open | 1 | $0.00 | Nov 3, 11:47 PM |