Preventative Maintenance inspection requested for 2 EZ Way Lifts and 4 EZ Way Stands Inspection checklists and parts lists included along with Service Manuals.
1st visit- to complete inspections and record on paperwork if replacement parts are needed
2nd visit - possible depending on results from 1st visit and customer’s needs.
Fm# 5-002S-SC – fill out for each Stand.
Fm# 5-002L-SC – fill out for each Lift.
**Fill out 2nd page on both forms if any replacement parts are needed.
Please let Heather/EZ Way know date of appt: hmccormick@ezlifts.com
EMSAR technician must return form# 5-002S-SC and form# 5-002L-SC for each unit. Each form must be signed by facility contact.
If tech runs into any issues, please contact Service Dept (Casey or Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
**Chatter to tech to complete/ attach signed client forms**
10/27 MOwens Lori Wolford called back and the visit is scheduled for first opening on Mon. 11/3 between 10-5.
10/24/25 RCook- Escalated WO to account manager due to contact issues.
10/24/25 RCook- LM with Lori Wolford to schedule. See logged call on WO-01306369
10/13 MOwens Sent an email to Lori Wolford asking about best days to schedule the PM visit.
10/7 MOwens Called to speak to Lori. Left another vm for her to call back to schedule the inspection visit during Oct.
10/6 MOwens Called to speak to Lori Wolford. Left a vm for her to call back to schedule the PM service visit during Oct.
🔧Work Performed
pm was completed. the sit-to-stand safety program checklist was com pleted with no errors noted.
🔍Technician Findings
Preventative Maintenance inspection requested for 2 EZ Way Lifts and 4 EZ Way Stands
⚠️Problem Description
Preventative Maintenance inspection requested for 2 EZ Way Lifts and 4 EZ Way Stands Inspection checklists and parts lists included along with Service Manuals.
1st visit- to complete inspections and record on paperwork if replacement parts are needed
2nd visit - possible depending on results from 1st visit and customer’s needs.
Fm# 5-002S-SC – fill out for each Stand.
Fm# 5-002L-SC – fill out for each Lift.
**Fill out 2nd page on both forms if any replacement parts are needed.
Please let Heather/EZ Way know date of appt: hmccormick@ezlifts.com
EMSAR technician must return form# 5-002S-SC and form# 5-002L-SC for each unit. Each form must be signed by facility contact.
If tech runs into any issues, please contact Service Dept (Casey or Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
📄Description
EZ-Way Smart Stand, Sit to Stand Patient Lift (S400PN, S400PS, S500PN, S500PS)
📞
Call
Completed Oct 27, 2025
10/27 MOwens Lori Wolford called back and the visit is scheduled for first opening on Mon. 11/3 between 10-5.
📞
Call
Completed Oct 24, 2025
10/24/25 RCook- LM with Lori Wolford to schedule. See logged call on WO-01306369
Nov 5, 2025 5:42pm
Hi @Michael Harris @Craig Dempsey Please complete required client forms (Fm# 5-002S-SC – fill out for each Stand) and checklist when you get a chance. Thank you!
Nov 6, 2025 9:07am
Hi @Michael Harris @Matthew Bateman Please complete required client forms (Fm# 5-002S-SC – fill out for each Stand) and checklist when you get a chance. Thank you!
Work Order: WO-01306372
Account: EZ WAY
Customer Case Number: C1706
Location: Edenwald
Address: 800 Southerly Rd, Towson, MD 21286
Manufacturer: EZ-Way
Model #: Smart Stand (Series)
Serial #: 201043
Contact Name: Lori Wolford
Contact Phone: 410-339-6219
Contact Email: lwolford@ecwald.org
Due Date: 1
JPG
November 3, 2025 safety program checklist full body lift serial number 140482. Page 1
Nov 10, 2025
JPG
November 3, 2025 safety program checklist full body lift serial number 140482. Page 2
Nov 10, 2025
Case #00530481 – EZ Way - PM request for Edenwald/Towson, MD
Status: Closed | Priority: Standard
Preventative Maintenance inspection requested for 2 EZ Way Lifts and 4 EZ Way Stands Inspection checklists and parts lists included along with Service Manuals.
1st visit- to complete inspections and record on paperwork if replacement parts are needed
2nd vi
💬Case Comment
Internal Oct 6, 2025 12:39pm
auto reply
💬Case Comment
Internal Oct 6, 2025 11:27am
WO-01306369, forwarded email to scheduling team
Timeline
📞
Case Linked Sep 25, 3:59 PM
Case Number:00530481
Subject:EZ Way - PM request for Edenwald/Towson, MD
Status:Closed
📋
▶
2
Work Order Created Sep 26, 8:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Sep 26, 4:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:8h 2m
🚨19.9 business days
🆕
Status: Entered by Rhea BerryOct 24, 4:43 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:27d 23h, 0m
⏳1.9 business days
📅
▶
3
Status: Ready for Scheduling Oct 27, 10:55 AM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician:Michael Harris
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-03T15:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Michael HarrisNov 3, 11:11 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 1h
⏱️
Labor Added Nov 3, 11:38 PM
Type:Labor
Status:Open
Qty:0.65
✔️
Status: Completed by Michael HarrisNov 3, 11:45 PM
From:Tech On Site
To:Completed
Duration in Previous:12h 34m
🏁
Status: Closed by Michael HarrisNov 3, 11:57 PM
From:Completed
To:Closed
Duration in Previous:11m
⏳3.0 business days
✏️
Status: WO Correction Needed by Diane PattonNov 6, 9:07 AM
From:Closed
To:WO Correction Needed
Duration in Previous:2d 9h
⏳2.0 business days
🏁
Status: Closed by Michael HarrisNov 9, 10:14 PM
From:WO Correction Needed
To:Closed
Duration in Previous:3d 13h
📋
Status: 07e-Partial Project by Diane PattonNov 10, 9:04 AM
From:Closed
To:07e-Partial Project
Duration in Previous:10h 50m
🚨16.0 business days
📄
▶
3
Status: Ready to Bill Dec 4, 11:39 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-248171
Bottlenecks
Assigned
Duration: 19.4 business days (threshold: 4.0 business hours)
Exceeded by 18.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)