Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306377 ↗ ServiceMax

VillageMD • Virtual Tech - Field Repair • P3

📍 VM McDonough - (GA71-S50093) — 210 College St, McDonough GA, 30253

Sep 26, 2025 → Sep 27, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Oct 1, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Sep 28, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Sep 26 → Sep 26, 2025
0 business days (not counted)
Created: Sep 26, 2025 Canceled: Sep 28, 2025
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 26 → Sep 26 Created ▶ Running 0 0 / 3
Sep 26 → Sep 26 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 0.2d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.2 days
Created: Sep 26, 2025 Due: Oct 1, 2025 Completed: Sep 28, 2025 (3 days early)
📅
1.0 days Total Age
⏱️
0.2d in Awaiting Parts Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00530497
FW: New VillageMD Service Request Submitted Ticket: 17650 *
Closed
10/22 ****PER SMC no quote needed ***Need 3 more WO's with parts orders for 1 each 053-0048-00 on each WO Customer to have a Total of 4 WO's for the same repair on each bed. lwright Comments The non skid surface on our exam beds is peeling off. Looking to see if this is something that can be replaced. Thankyou. Part needed for this service, 053-0048-00 QTY 1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ricky Deloach
Owner
Sherry Reich
Created
Sep 25, 2025
Work Orders from this Case (5)
WO-01306377 (current) Canceled
Virtual Tech - Field Repair
Created: Sep 26, 2025
WO-01306602 Invoiced
Virtual Tech - Field Repair • Dylan Ingraham
Created: Sep 29, 2025 • Closed: Dec 22, 2025
WO-01310746 Invoiced
Virtual Tech - Field Repair • Dylan Ingraham
Created: Oct 22, 2025 • Closed: Dec 22, 2025
WO-01310747 Invoiced
Virtual Tech - Field Repair • Dylan Ingraham
Created: Oct 22, 2025 • Closed: Dec 22, 2025
WO-01310748 Invoiced
Virtual Tech - Field Repair • Dylan Ingraham
Created: Oct 22, 2025 • Closed: Dec 22, 2025
On Track
Canceled • 159 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.2d / 3.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Comments The non skid surface on our exam beds is peeling off. Looking to see if this is something that can be replaced. Thankyou. https://www.ebiotrack.com/workorder.php?wo=68544

Timeline

📞
Case Linked Sep 25, 4:17 PM
Case Number: 00530497
Subject: FW: New VillageMD Service Request Submitted Ticket: 17650 *
Status: Closed
📋
▶
3 Work Order Created Sep 26, 8:51 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00082487
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
🚫
Status: Canceled by Wendy Argueta Sep 26, 10:26 AM
From: Awaiting Parts
To: Canceled
Duration in Previous: 1h 32m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00530497
Closed
📦
Parts Order 00082487
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Sep 26, 8:51 AM
Invoice #
N/A

Details