Work Order 360 View

WEEKLY UPDATE IS NEEDED

12/15/25 RBerry- Updated due date based on parts. Removed delay code.

12/15/25 AJinerson - Email logged on WO-01306602. Received email back from POC Ricky Deloach confirming scheduling tech visit for all repairs on 12/22 with eta between 9am-11am.

Sent email back asking for:

On-site contact: Ricky or Brandy

Arrival instructions: Please ask for Ricky or Brandy upon arrival.

Parts location:

12/15/25 AJinerson - Email logged on WO-01306602. Sent email back to Ricky now that we have ETA on all parts (customer requested to wait and schedule all repairs for same visit once all parts arrive).

All parts to be delivered by 12/18 end of day. Sent email to Ricky offering tech visit on Mon. 12/22 with eta between 9am-11am for all 4 repair WOs.

12/15/25 AJinerson - All remaining repair WOs were released back into reschedule now that parts are shipping out. All have same tracking number and show that parts ETA to site 12/18 by 9:00 PM.



12/12/25 AJinerson - Still waiting on parts for WO-01310746, WO-01310747, WO-01310748 as of 12/12 4:00 PM EST, per correspondence with POC Ricky on Mon, 12/8 - they still want to wait to schedule all services together.

12/9/2025 Sramen - still waiting on parts for WO-01310746, WO-01310747, WO-01310748. Pushed due date out.

12/8/25 AJinerson - Email logged on WO-01306602. Received email back from POC Ricky confirming again, that they would like to continue to wait for all parts to come in and schedule for same visit.

12/8/25 AJinerson - Email logged on WO-01306602. Sent follow up email to POC Ricky letting them know that we are still awaiting an update on the parts to ship out for the remaining exam bed repairs. Asking if they would like to continue to wait for all parts to come in and schedule all for same visit still, or if they would like to schedule WO-01306602 with the parts that are already on-site and a separate trip for the remaining beds once all parts come in.

12/1/25 AJinerson - Email logged on WO-01306602. Received email back from Ricky: "I am fine with waiting for the additional parts to get this all completed in one trip".

12/1/25 AJinerson - Email logged on WO-01306602. Email back to Ricky to follow up and let him know that we are still awaiting parts for the below WOs. Asked Ricky if he would like to continue to wait and schedule all services together once all parts arrive, or if he would like to split into multiple trips; 1 visit for current WO that parts already on-site for, and 1 return visit once remaining parts arrive. (let him know additional travel costs may apply if so)

WO-01310748

WO-01310747

WO-01310746

Per MM notes, there was a follow up date of 11/4, but no update is listed on the parts order:

11/18/2025 LHill-rec'd email from Ricky-If you can provide an update weekly, that would be great.

11/18/2025 LHill-sent email to Ricky-I wanted to touch base and let you know that we are still waiting for the parts to ship for these work orders. Until the parts ship, how often would you like us to provide updates?

See logged email.

11/17/25 AJinerson - Currently still waiting on part order updates for below WOs in awaiting parts.

WO-01310748

WO-01310747 

WO-01310746

11/14/2025 LHill-sent email to Stephanie Ramen-Can you please check on a few parts orders for me in awaiting parts.

WO-01310748

WO-01310747 

WO-01310746

See logged email

11/14/2025 LHill-Site still has 3 WOs in awaiting parts:  WO-01310748, WO-01310747, WO-01310746.

11/12/2025 LHill-Site still has 3 WOs in awaiting parts:  WO-01310748, WO-01310747, WO-01310746.

11/5/25 AJinerson - Site still has 3 WOs in awaiting parts:  WO-01310748, WO-01310747, WO-01310746. Parts order states: 10/29 KFricke - Backordered, but vendor expects more shortly.

Per parts order, follow up date was 11/4.



11/3/25 AJinerson - Site still has 3 WOs in awaiting parts:  WO-01310748, WO-01310747, WO-01310746. Parts order states: 10/29 KFricke - Backordered, but vendor expects more shortly.

10/30/25RCook- Updated due date based on parts for WO-01310748, WO-01310747, WO-01310746. Parts orders for all 3 WOs in awaiting parts states: 10/29 KFricke - Backordered, but vendor expects more shortly.

10/29/25 AJinerson - Site's additional WOs still in awaiting parts.

10/28/25 AJinerson - WO went back into RFS on 10/28 past the SLA, but site has 3 WOs still awaiting parts.

10/23/25 AJinerson - Parts for all 4 WOs on WO-01310746 still with L2 - Screening. Parts not shipped out yet.

10/21/25 AJinerson - Email logged on WO-01306602. Sent email back to Ricky letting him know parts are showing to be delivered on site 10/21 for 1 of the WOs, but since they have more beds needing the same service, we may need to have more parts ship out and will follow up once we have an update on ETA/Parts to proceed with scheduling tech visit.

10/21/25 AJinerson - Received email back from POC Ricky stating the below:

We have 4 beds in McDonough that need to have the skid surface replaced. Rooms, 1, 4, 5, and 7.

10/20/25 AJinerson - Received email back from POC Ricky asking if we plan to service all tables during this visit. I responded asking Ricky how many tables he is needing service on (we only have 1 WO). Ricky said he will check and get back w/ us.

10/17/25 AJinerson - Sent email to POC Ricky (no phone number listed) offering tech visit for Friday, 10/24 with eta between 12pm-2pm.

10/16/2025 Sramen - updated due date based on parts. Removed delay code.

@Wendy Argueta​ @Joseph Whalen​ The problem description on this WO says Beds (more than 1) but this is the only WO we have for this location. When @Abby Jinerson​ emailed to schedule, she received a response that its for 4 beds in Rooms 1, 4, 5 & 7. Can you please make sure we are creating repairs as 1 for 1? We need 3 more wo's created asap and parts ordered on them please. @Joseph Whalen​ can you please share the process with me when we have VT repair wo's that we need returned to your team? Unlike with dispatch, we don't have a "return to VT for creation/correction" button so I'm not sure how we get these back to your team. Is it a matter of returning to dispatch and then they somehow get it to you? Thank you in advance for your help! CC:@Mark Franks​