Minneapolis VAMC - Burton Light Install for Mercy Medical Equip
Closed
Q-00031886
9 LED Lights with Double Ceiling Mount need to be installed.
Removal needed of the old 9 lights.
Customer will need to have this scheduled within 30 days. They require a 2 weeks in advance for scheduled. Please call and work with the customer to confirm a scheduled date ASAP.
*Lights are being shipped from Burton to the location on 10/3.
10/23 MHensley - Per note from Mercy Medical please send invoice to Angie - Angie@emercymedical.com
10-2 Pgreen emailed new group of end users
9-30 Pgreen emailed end user Nathan.Estrem@va.gov to schedule for 10-21
🔧Work Performed
Replaced all 9 lights
🔍Technician Findings
9 rooms needing new lights
⚠️Problem Description
Q-00030079
9 LED Lights with Double Ceiling Mount need to be installed.
Removal needed of the old 9 lights.
Customer will need to have this scheduled within 30 days. They require a 2 weeks in advance for scheduled. Please call and work with the customer to confirm a scheduled date ASAP.
*Lights are being shipped from Burton to the location on 10/3.
📧
Email:RE: Burton light installation WO-01306799
Completed Oct 2, 2025
From: peter.green@emsar.com
To: Nathan.Estrem@va.gov, darcy.schaller@va.gov, jerald.beyer@va.gov
Cc: Amisai@emercymedical.com, saul.morales@emsar.com, marcus.hensley@emsar.com, matt@emercymedical.com
Good Evening Minneapolis VA Team,
I am reaching out to schedule 9 Burton light installs at your location. The lights should be delivered towards the end of next week. Could our team start the installation on 10-21?
Best Regards,
Peter Green
National Installati
📧
Email:Burton light installation WO-01306799
Completed Sep 30, 2025
From: peter.green@emsar.com
To: Nathan.Estrem@va.gov
Cc: Amisai@emercymedical.com, saul.morales@emsar.com, marcus.hensley@emsar.com
Good Morning Nathan,
We just received an installation request from Mercy Medical for nine double ceiling-mount Burton lights. The lights are expected to be delivered toward the end of next week. Could our team start the installations on 10/21? Based on the scope, we anticipate completing 2–3 lights per day.
Best Regards,
Peter Green
National
📅
WO-01306799 - Installation - Minneapolis - Minneapolis VA
Oct 21, 2025 10:00am – 7:00pm
Work Order: WO-01306799
Account: Mercy Medical Equipment Company
Customer Case Number:
Location: Minneapolis VA
Address: 1 Veterans Dr, Minneapolis, MN 55417
Manufacturer:
Model #:
Serial #:
Contact Name: Amisai Rivera
Contact Phone: 210-224-9714
Contact Email: amisai@emercymedical.com
Due Date:
PDF
29577
Oct 24, 2025
Case #00526397 – Minneapolis VAMC - Burton Light Install for Mercy Medical Equip
Status: Closed | Priority: Standard
Q-00031886
9 LED Lights with Double Ceiling Mount need to be installed.
Removal needed of the old 9 lights.
Customer will need to have this scheduled within 30 days. They require a 2 weeks in advance for scheduled. Please call and work with the customer to confirm a scheduled date ASAP.
*
💬Case Comment
Internal Feb 20, 2026 7:12pm
Case 00553483 has been merged with Case 00526397.
💬Case Comment
Internal Jan 27, 2026 4:27pm
Per chatter from N Floyd:
Nicole Floyd
Thanks for following up @Sherry Reich The WO for this is all set. No further action is needed.
💬Case Comment
Internal Sep 16, 2025 3:09pm
Reached out to customer to confirm billing information.
Timeline
📞
Case Linked Sep 11, 11:33 AM
Case Number:00526397
Subject:Minneapolis VAMC - Burton Light Install for Mercy Medical Equip
Status:Closed
🚨14.0 business days
📋
▶
2
Work Order Created Sep 30, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 30, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Peter Green
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 39m
⚠️9.0 business days
📅
▶
2
Dispatch Scheduled Oct 10, 10:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Peter Green
From:Assigned
To:Scheduled
Duration in Previous:9d 19h
⚠️6.0 business days
⏱️
Labor Added Oct 20, 6:34 PM
Type:Labor
Status:Open
Qty:9
⏳1.7 business days
🔧
▶
2
Status: Tech On Site Oct 21, 9:29 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:0.5, 9.25
🔧
Status: Tech On Site by Saul MoralesOct 22, 8:52 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:11h 23m
🚗
Status: Tech Off Site by Saul MoralesOct 22, 8:30 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:11h 37m
⏱️
4x Labor Added Oct 22, 8:51 PM
Type:Labor
Status:Open
Qty:0.5, 11.25
✔️
▶
2
Status: Completed Oct 23, 8:24 AM
Status: Completed → 5x Expenses Added
💵
5x Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
3x Expenses Added Oct 23, 8:46 AM
Type:Expenses
Status:Open
Qty:1
⏱️
3x Labor Added Oct 23, 11:00 AM
Type:Labor, Expenses
Status:Open
Qty:1
⏱️
▶
2
2x Labor Added Oct 23, 6:33 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Saul Morales
From:Completed
To:Closed
Duration in Previous:10h 10m
📄
Status: Ready to Bill by Marcus HensleyOct 24, 11:30 AM
From:Closed
To:Ready to Bill
Duration in Previous:16h 55m
⏳1.0 business days
💵
Status: Billing Review by Peter GreenOct 26, 1:52 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:2d 2h
📄
Status: Ready to Bill by Marcus HensleyOct 27, 12:13 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:22h 20m
💵
▶
3
Status: Billing Review Oct 28, 11:50 AM
Status: Billing Review → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From:Billing Review, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:1m, 0m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Oct 29, 2:41 PM
Invoice Number:SM-244938
Bottlenecks
Assigned
Duration: 8.7 business days (threshold: 4.0 business hours)
Exceeded by 8.2 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)