Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307399 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Firestone, OH — 1400 S. Arlington Street, Unit 146, Akron OH, 44306

Oct 2, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met (42 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 2, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Oct 2 Created ▶ Running 0 0
Oct 2 → Oct 2 On Hold ▶ Running 0 0
Oct 2 → Oct 2 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 0.0d
Billing 19.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
0.0 days
Billing
19.0 days
Over SLA
Created: Oct 2, 2025 Due: Dec 5, 2025 Completed: Oct 2, 2025 (64 days early)
📅
0.0 days Total Age
⏱️
19.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532335
Oak Street Health - 48 Hour - 98236: New Work Order Assigned
Closed
Work Order #98236 Work Order Description: Electronic BP monitor is not working. Basic troubleshooting was completed, but screen still will not populate reading after cuff is inflated of pt's arm. I've tried resetting and ensured it's fully charged. Please assist.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephanie Schulda
Owner
Virtual Tech
Created
Oct 2, 2025
Work Orders from this Case (3)
WO-01307399 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Oct 2, 2025 • Closed: Oct 2, 2025
WO-01307418 Invoiced
SWAPOUT • Ryan Schwochow
Created: Oct 2, 2025 • Closed: Feb 24, 2026
WO-01307424 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 2, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 19.0 days stuck in "Ready to Bill"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.0d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assisted customer with troubleshooting ProBP 3400, not able to read BP on several trys. Sending replacement from Depot.
🔍 Technician Findings
Needs full factory calibration. sending to depot for repair.
⚠️ Problem Description
Work Order #98236 Work Order Description: Electronic BP monitor is not working. Basic troubleshooting was completed, but screen still will not populate reading after cuff is inflated of pt's arm. I've tried resetting and ensured it's fully charged. Please assist. https://www.ebiotrack.com/workorder.php?wo=68667

Timeline

📞
Case Linked Oct 2, 8:59 AM
Case Number: 00532335
Subject: Oak Street Health - 48 Hour - 98236: New Work Order Assigned
Status: Closed
📋
▶
2 Work Order Created Oct 2, 9:18 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
⏱️
▶
4 Labor Added Oct 2, 9:35 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: On Hold
To: Assigned
Duration in Previous: 16m
✔️
Status: Completed by Derek Reynolds
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 6, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
🚨 19.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 25d 6h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🚨 68.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-245414

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00532335
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 2, 9:18 AM
Invoice #
SM-245414

Work Details (1)

Name Type Status Qty Amount Date
WL-02957345 Labor Open 0.56666666666667 $91.93 Oct 2, 9:35 AM

Details