Oak Street Health - 48 Hour - 98236: New Work Order Assigned
Closed
Work Order #98236
Work Order Description:
Electronic BP monitor is not working. Basic troubleshooting was completed, but screen still will not populate reading after cuff is inflated of pt's arm. I've tried resetting and ensured it's fully charged. Please assist.
Shipping hot swap to site:
Welch Allyn - 71XX - Connex Spot Monitor
Asset ID#: 13254122
S/N: 21100016422525
Shipment Tracking Number: 1Z01E3E70394518820
- Delivered - 10/07/2025
Expected back for repair
Welch Allyn - ProBP 2400
Asset ID#: 6092435
S/N: p14411b
RMA Tracking Number: 1Z01E3E79097498399
- Shipper created a label, UPS has not received the package yet.
We are still using the ProBP, so I don't have a device to send back. We currently have 2 Connex machines and one ProBP monitor, which is what we are allotted for.
Stephanie Schulda
🔍Technician Findings
hotswap requested
⚠️Problem Description
Electronic BP monitor is not working. Basic troubleshooting was completed, but screen still will not populate reading after cuff is inflated of pt's arm. I've tried resetting and ensured it's fully charged. Please assist.
Welch Allyn - ProBP 2400
Asset ID#: 6092435
S/N: p14411b
https://www.ebiotrack.com/workorder.php?wo=68670
📄Description
Welch Allyn - Connex Spot Monitor 71XX
Oak Street Health Consignment Equipment
To: stephanie.schulda@oakstreethealth.com; amanda.underwood@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79097498399 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01307418
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless
To: stephanie.schulda@oakstreethealth.com; karen.wnek@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79097498399 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01307418
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previ
To: stephanie.schulda@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00082808_10-6-2025 6-59 AM.pdf, ShippingLabel_0001_1Z01E3E79097498399.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01307418
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamles
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 2, 2025
To: stephanie.schulda@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307418Location: Oak Street Health - Firestone, OHAddress: 1400 S. Arlington Street, Unit 146 Akron, OH 44306Device: Problem Description: Work Order #98236
Work Order
SNOTE
VT Notes
Oct 2, 2025
Timeline
📞
Case Linked Oct 2, 8:59 AM
Case Number:00532335
Subject:Oak Street Health - 48 Hour - 98236: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Oct 2, 9:38 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082808
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:4m
⏳3.0 business days
💵
▶
3
3x Expenses Added Oct 6, 11:33 AM
3x Expenses Added → Parts Requested → Status: Reschedule