Work Order 360 View

11.6.25 MFranks Midmark requested that a second w/o (01310568) be created for the second piece of equipment, to split the repair time.

11.4.25 Ycampos per Mark Franks, place WO in corrections to split timesheets between SN's, additional WO opened W/O O1310568

10/20 NSuarez chattered AM believe there should have been 2 WO only one opened.

10/13/2025 LHill-Called (678) 312-7638 for Chris Hankins. Advised him parts are delivering today. Confirmed 10/16 with tech arrival between 1-3. He wants me to email him the tracking # so he has it.

Name of person you are speaking with: Chris Hankins 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: No 

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)    

Have the shipped parts been received? ​☐​ Yes /​☒​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite?  

Customer Response: In the front area 

If parts have not arrived yet but have an ETA:  10/13 

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response: in the front area 

3. Schedule Confirmation 

Confirm scheduled service date: 10/16 

Confirm arrival window (2–4 hrs): 1pm-3pm 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use:  678-312-7638 

(If the above answer is NO): Onsite POC Name & Number:

10/10/2025 LHill-Sent email to Chris Hankins at chris.hankins@northside.com. Offered 10/16 between 1-3)

10/10/2025 LHill-Called 678-312-7638 for Chris Hankins. Mailbox is full. Unable to leave a message. (Was going to offer 10/16 between 1-3)

10/10/2025 LHill-tracked parts. ETA for delivery is 10/13.

10/10/2025jsells

10/8/25 SReich - Per the attached email from Midmark: Pam has approved the parts for this service. Tracking information will be sent electronically once it becomes available.

10/8/25 RCook- Received email from Midmark stating:

Pam has approved the parts for this service. Tracking information will be sent electronically once it becomes available.

10/07/2025 LHill-Called Henry Holmes and he confirmed I could add this to his calendar today after the inspection at Dunwoody.

10/07/2025 LHill-Called 678-312-7638. spoke with Chris Hankins. He confirmed today between 2-4 works for him.

Name of person you are speaking with: Chris Hankins 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: No.  

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)   N/A 

Have the shipped parts been received? ​☐​ Yes /​☐​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite?  

Customer Response:   

If parts have not arrived yet but have an ETA:  

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response:  

3. Schedule Confirmation 

Confirm scheduled service date: 10/7 

Confirm arrival window (2–4 hrs): 2pm-4pm 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use: (678) 312-7638  

(If the above answer is NO): Onsite POC Name & Number:  

10/06/2025 LHill-LM for tech to see if he could take this today. He is 1 hr. from this site and nothing on his calendar. Was going to see if you could take this today if site was okay with you coming today.

10/3/25 lcoonrod

mailbox is full and cannot accept messages. Sending email with WO # and that someone will call them to set up appt.

email sent

@Allison Belyea​ I only see one WO for Serial #V2559059 but no work order for Serial #V2559066. Tech filled out all paperwork.