Midmark Service Request Dispatch Authorization - WO-00111977
Closed
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email chris.hankins@northside.com
PROBLEM SUMMARY
NWD Footstep comes out/back won't stay up - 2 serial #s
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2559059 Item 204-012
ITEM DESCRIPTION
204 MANUAL EXAM TABLE WITH DRAWER HEATER AND PELVIC TILT, BASE ONLY - MIST
PCR CODES
Problem Cause Resolution
STEP NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
10/30/25 AJinerson - Tech SUP email to FSE to close.
10/29/25 AJinerson - Discussed w/ tech SUP again who will follow up w/ FSE on this on how to proceed.
10/27/25 AJinerson - Discussed w/ tech SUP on scheduling call, but sending chatter to FSE as well on the WO to see if this needs to just be closed out.
10/23/25 AJinerson - Discussed w/ tech SUP during scheduling call. Looking further into this to see if this just needs to be closed out per chatter below.
10/22/25 AJinerson - Per chatter on WO-01307734 WO is to be closed for service already done.
10/21/25 lcoonrod
call logged in WO-01307734
🔧Work Performed
replaced Gas Spring Assembly, tested unit and returned to service.
🔍Technician Findings
Unit needs new gas spring assembly (016-1017-00)
⚠️Problem Description
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email chris.hankins@northside.com
PROBLEM SUMMARY
NWD Footstep comes out/back won't stay up - 2 serial #s
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2559066 Item 204-012
ITEM DESCRIPTION
204 MANUAL EXAM TABLE WITH DRAWER HEATER AND PELVIC TILT, BASE ONLY - MIST
PCR CODES
Problem Cause Resolution
BACK FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code
Estimated
Qty
Actual
Qty
Tracking Number
📄Description
204-012
📞
Call
Completed Oct 21, 2025
call logged in WO-01307734
Oct 27, 2025 12:02pm
@Henry Holmes Hi Henry! Just following up on this WO - Does this just need to be closed out from your visit on WO-01307734? CC @Mark Franks
PDF
SRA_WO-00111977_ver1 (1) (1)
Oct 21, 2025
JPG
Hospital Duluth Breast Page 3
Nov 6, 2025
JPG
Hospital Duluth Breast Page 2
Nov 6, 2025
JPG
Hospital Duluth Breast Page 1
Nov 6, 2025
Timeline
📞
Case Linked Oct 3, 2:11 PM
Case Number:00532855
Subject:Midmark Service Request Dispatch Authorization - WO-00111977
Status:Closed
🚨12.0 business days
📋
Work Order Created Oct 21, 2:52 PM
Work Order:WO-01310568
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Leona CoonrodOct 21, 2:57 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Oct 22, 12:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 26m
🚨12.0 business days
⏱️
▶
2
Labor Added Nov 6, 8:11 AM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Franks
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:14d 20h, 0m
📄
▶
2
Status: Ready to Bill Nov 6, 11:48 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Nov 7, 12:19 AM
Invoice Number:SM-245719
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)