Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308104 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Cleveland Training Academy - Philips — 595 Miner Road, Cleveland OH, 44143

Oct 7, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met
Active: 7 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 18, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 7, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 7 Assigned ▶ Running 0 0
Oct 7 → Oct 18 Scheduled ▶ Running 7 7
Dispatch 0.3d
Coordinators 7.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
7.6 days
Over SLA
Billing
0.0 days
Created: Oct 7, 2025 Due: Oct 18, 2025 Completed: Oct 18, 2025 (on time)
📅
7.9 days Total Age
⏱️
7.6d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 15, 2025
Visit 2 Oct 16, 2025
Visit 3 Oct 17, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00533553
URGENT Philips WO Request
Closed
Classroom Training - EV300
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 7, 2025
Work Orders from this Case (4)
WO-01308104 (current) Invoiced
Training • Jason Yenser
Created: Oct 7, 2025 • Closed: Oct 18, 2025
WO-01308105 Invoiced
Training • Shady Messak
Created: Oct 7, 2025 • Closed: Oct 20, 2025
WO-01308106 Invoiced
Training • Luis Iser
Created: Oct 7, 2025 • Closed: Oct 17, 2025
WO-01308107 Invoiced
Training • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 16, 2025
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 7.6 days stuck in "Scheduled"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Philips Training Tempus
🔍 Technician Findings
Philips Training Tempus
⚠️ Problem Description
Classroom Training - Tempus
📞 Call Description
Classroom Training

Timeline

📞
Case Linked Oct 7, 12:10 PM
Case Number: 00533553
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 7, 12:47 PM
Work Order: WO-01308104
Type: Training
Priority: PC
👷
▶
4 Technician Assigned Oct 7, 3:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 31m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-16T12:00:00.000+0000
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-15T12:00:00.000+0000
💵
2x Expenses Added Oct 8, 12:44 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
▶
3 2x Labor Added Oct 18, 7:39 AM
2x Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 2x Labor Added Oct 18, 7:46 AM
2x Labor Added → 3x Travel Added → 2x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 378
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 8, 379
💵
▶
2 3x Expenses Added Oct 18, 8:37 AM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 17h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 28, 8:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 23h
📨
Status: Invoice Pending by Timothy Amburgey Oct 28, 8:46 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:40 PM
Invoice Number: SM-244892

Bottlenecks

Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00533553
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 15, 8:00 AM
Created
Oct 7, 12:47 PM
Invoice #
SM-244892

Work Details (17)

Name Type Status Qty Amount Date
WL-02963383 Expenses Open 1 $0.00 Oct 8, 12:44 PM
WL-02963384 Expenses Open 1 $0.00 Oct 8, 12:44 PM
WL-02975946 Labor Open 7.5 $0.00 Oct 18, 7:39 AM
WL-02975947 Labor Open 0.5 $0.00 Oct 18, 7:40 AM
WL-02975948 Labor Open 8 $0.00 Oct 18, 7:40 AM
WL-02975949 Labor Open 0.5 $0.00 Oct 18, 7:41 AM
WL-02975950 Labor Open 0.5 $0.00 Oct 18, 7:42 AM
WL-02975953 Labor Open 6.5 $0.00 Oct 18, 7:46 AM
WL-02975954 Labor Open 6.5 $0.00 Oct 18, 7:47 AM
WL-02975955 Travel Open 378 $0.00 Oct 18, 7:48 AM
WL-02975956 Travel Open 8 $0.00 Oct 18, 7:48 AM
WL-02975957 Travel Open 8 $0.00 Oct 18, 7:49 AM
WL-02975958 Travel Open 8 $0.00 Oct 18, 7:49 AM
WL-02975959 Travel Open 379 $0.00 Oct 18, 7:50 AM
WL-02975963 Expenses Open 1 $0.00 Oct 18, 8:37 AM
WL-02975964 Expenses Open 1 $0.00 Oct 18, 8:37 AM
WL-02975965 Expenses Open 1 $0.00 Oct 18, 8:37 AM

Details