Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308106 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Cleveland Training Academy - Philips — 595 Miner Road, Cleveland OH, 44143

Oct 7, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met
Active: 7 biz days
🕐 Clock stopped: Invoiced (Oct 17, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 16, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
1d
▶ Clock Running
Status: Closed
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 7, 2025 Invoiced: Oct 17, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 7 Assigned ▶ Running 0 0
Oct 7 → Oct 16 Scheduled ▶ Running 6 6
Oct 16 → Oct 16 Completed ▶ Running 0 6
Oct 16 → Oct 16 Closed ▶ Running 0 6
Oct 16 → Oct 16 Incomplete ▶ Running 0 6
Oct 16 → Oct 17 Closed ▶ Running 1 7
Oct 17 → Oct 17 Incomplete ▶ Running 0 7
Dispatch 0.3d
Coordinators 6.6d
Incomplete 0.0d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
6.6 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Oct 7, 2025 Due: Oct 18, 2025 Completed: Oct 17, 2025 (1 days early)
📅
7.9 days Total Age
⏱️
7.7d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533553
URGENT Philips WO Request
Closed
Classroom Training - EV300
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 7, 2025
Work Orders from this Case (4)
WO-01308104 Invoiced
Training • Jason Yenser
Created: Oct 7, 2025 • Closed: Oct 18, 2025
WO-01308105 Invoiced
Training • Shady Messak
Created: Oct 7, 2025 • Closed: Oct 20, 2025
WO-01308106 (current) Invoiced
Training • Luis Iser
Created: Oct 7, 2025 • Closed: Oct 17, 2025
WO-01308107 Invoiced
Training • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 16, 2025
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 7.7 days stuck in "Closed"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Closed
9.5d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/13/2025 LIser- Travel to airport and to Cl. OH. 10/14/2025 LIser- Attended Tempus class at Philips. 10/15/2025 LIser- Attended Tempus Class at Philips and travel home.
🔍 Technician Findings
10/13/2025 LIser- Travel to airport and to Cl. OH. 10/14/2025 LIser- Attended Tempus class at Philips. 10/15/2025 LIser- Attended Tempus Class at Philips and travel home.
⚠️ Problem Description
Classroom Training - Tempus
📞 Call Description
Classroom Training

Timeline

📞
Case Linked Oct 7, 12:10 PM
Case Number: 00533553
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 7, 12:49 PM
Work Order: WO-01308106
Type: Training
Priority: PC
👷
▶
3 Technician Assigned Oct 7, 3:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 33m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 4.0 business days
💵
3x Expenses Added Oct 13, 8:46 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 13, 7:12 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 14, 8:55 AM
Type: Labor
Status: Open
Qty: 7.5, 1
⏳ 2.0 business days
⏱️
6x Labor Added Oct 15, 8:56 AM
Type: Labor, Expenses
Status: Open
Qty: 7.5, 1
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Oct 16, 1:58 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Luis Iser Oct 16, 2:05 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 22h, 0m
⚠️
Status: Incomplete by Douglas Pearce Oct 16, 2:35 PM
From: Closed
To: Incomplete
Duration in Previous: 29m
💵
▶
2 Expenses Added Oct 16, 2:45 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Luis Iser
From: Incomplete
To: Closed
Duration in Previous: 10m
⚠️
Status: Incomplete by Douglas Pearce Oct 17, 1:54 PM
From: Closed
To: Incomplete
Duration in Previous: 23h 8m
🏁
Status: Closed by Luis Iser Oct 17, 2:00 PM
From: Incomplete
To: Closed
Duration in Previous: 6m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 28, 8:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 18h
📨
Status: Invoice Pending by Timothy Amburgey Oct 28, 8:46 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:40 PM
Invoice Number: SM-244894

Bottlenecks

Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📞
Case 00533553
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Oct 13, 8:00 AM
Created
Oct 7, 12:49 PM
Invoice #
SM-244894

Work Details (16)

Name Type Status Qty Amount Date
WL-02968333 Expenses Open 1 $0.00 Oct 13, 8:46 AM
WL-02968334 Expenses Open 1 $0.00 Oct 13, 8:46 AM
WL-02968335 Expenses Open 1 $0.00 Oct 13, 8:46 AM
WL-02969177 Expenses Open 1 $0.00 Oct 13, 7:12 PM
WL-02969524 Labor Open 7.5 $0.00 Oct 14, 8:55 AM
WL-02969525 Labor Open 1 $0.00 Oct 14, 8:55 AM
WL-02971113 Labor Open 7.5 $0.00 Oct 15, 8:56 AM
WL-02971114 Labor Open 1 $0.00 Oct 15, 8:56 AM
WL-02971115 Labor Open 1 $0.00 Oct 15, 8:56 AM
WL-02971116 Expenses Open 1 $0.00 Oct 15, 8:56 AM
WL-02971117 Expenses Open 1 $0.00 Oct 15, 8:56 AM
WL-02971118 Expenses Open 1 $0.00 Oct 15, 8:56 AM
WL-02973172 Labor Open 7 $0.00 Oct 16, 1:58 PM
WL-02973173 Labor Open 9 $0.00 Oct 16, 1:58 PM
WL-02973177 Expenses Open 1 $0.00 Oct 16, 2:01 PM
WL-02973230 Expenses Open 1 $0.00 Oct 16, 2:45 PM

Details