Q-00030474
We are in need of annual service and some minor repairs to at least two stretchers.
POWERFlexx (Series) 08-073858
Stryker Power - Pro XT SN 220602700009 (no model # provided to enter IP)
Model 35-A (Series) L-628442
Model 40 (Series) L-668705
59-T EZ Glide 08-082926
Model 59-T EZ-Glide L-793060
Model 65 Scoop EXL 85335
Model 65 001224
Repairs needed on the following
Power Pro XT 6506-issue with the Control Buttons
Possible parts needed
QTY 2 650600010016
Powerflexx - drop frame issue,
Possible parts needed
2ea 221-0215,
2ea 385-6216,
1ea 3903813,
1ea 3802122.
https://www.ebiotrack.com/inspection.php?iid=30587
10/30/25 RCook- Updated due date based on parts. Removed delay code.
10/30 KSmith -- Scheduled for Tuesday with Robert
10/30 KSmith -- Sent email to schedule for 11/4. Parts arriving 10/31
🔧Work Performed
Ferno Washington Inc - Model 35-A (Series)
Serial #: L-628442 - Asset ID: 13273211
Ferno Washington Inc - Model 35-X ProFlexx
Serial #: 08-073856 - Asset ID: 13273214
Ferno Washington Inc - Model 40 (Series)
Serial #: L-668705 - Asset ID: 13273215
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 08-082926 - Asset ID: 13273212
Ferno Washington Inc - Model 65 Scoop EXL
Serial #: 085335 - Asset ID: 13273216
TBD - on
Serial #: 001224 - Asset ID: 13273213
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: L-793060 - Asset ID: 13273217
Stryker Medical - 6506 PowerPro
Serial #: 2206020700009 - Asset ID: 13273218
⚠️Problem Description
Q-00030474
https://www.ebiotrack.com/inspection.php?iid=30587
We are in need of annual service and some minor repairs to at least two stretchers.
POWERFlexx (Series) 08-073858
Stryker Power - Pro XT SN 220602700009 (no model # provided to enter IP)
Model 35-A (Series) L-628442
Model 40 (Series) L-668705
59-T EZ Glide 08-082926
Model 59-T EZ-Glide L-793060
Model 65 Scoop EXL 85335
Model 65 001224
Repairs needed on the following
Power Pro XT 6506-issue with the Control Buttons
Possible parts needed
QTY 2 650600010016
Powerflexx - drop frame issue,
Possible parts needed
2ea 2210215,
2ea 3856216,
1ea 3903813,
1ea 3802122.
📧
Email:Re: University Of Rhode Island EMS -- EMS Repairs -- WO-01308191
Completed Oct 30, 2025
From: rhart@uriems.org
To: ksmith@emsar.com
Yes that's fine, I believe it's multiple stretchers and stair chairs that are scheduled for service not just the poweflex
_________________________________
Robert T. Hart, RIEMT-C
Commander - 1195
University of Rhode Island Emergency Medical Services
Office: 401-874-9300
Fax: 401-874-4871
Dispatch: 401-874-4910
rhart@uriems.org <mailto:rhart@uriems.org>
www.uri.edu/ems <https://protect.checkpoint.com/v2/r01/___http://www.uri.edu/ems___.Yz
📧
Email: University Of Rhode Island EMS -- EMS Repairs -- WO-01308191
Completed Oct 30, 2025
To: rhart@uriems.org
CC:
BCC:
Attachment: --none--
Subject: University Of Rhode Island EMS -- EMS Repairs -- WO-01308191
Body:
Good Morning Bob,
We received the request for service on your PowerFlexx unit. The parts have shipped and are scheduled to arrive on Monday to our technician.
Would Tuesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.CO
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: rhart@uriems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308191Location: University Of Rhode Island EMSAddress: 20 TOOTELL ROAD Kingston, RI 02881Device: Problem Description: Q-00030474
https://www.ebiotrack.com/inspection.php?iid=30587
We are i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: rhart@uriems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308191Location: University Of Rhode Island EMSAddress: 20 TOOTELL ROAD Kingston, RI 02881Device: Problem Description: Q-00030474
https://www.ebiotrack.com/inspection.php?iid=30587
We are i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: rhart@uriems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308191Location: University Of Rhode Island EMSAddress: 20 TOOTELL ROAD Kingston, RI 02881Device: Problem Description: Q-00030474
https://www.ebiotrack.com/inspection.php?iid=30587
We are i
Oct 30, 2025 10:37am
@Sherry Reich This WO is fine for the PMs. But we need two repair WOs created. We cannot combine PMs and repairs into one WO
📅
WO-01308191 - Preventive Maintenance - Kingston - University Of Rhode Island EMS
Nov 4, 2025 11:00am – 1:00pm
Work Order: WO-01308191
Account: UNIVERSITY OF RHODE ISLAND EMS
Customer Case Number:
Location: University Of Rhode Island EMS
Address: 20 TOOTELL ROAD, Kingston, RI 02881
Manufacturer:
Model #:
Serial #:
Contact Name: Bob Hart
Contact Phone: 401-639-5237
Contact Email: rhart@uriems.org
Due Date
PDF
Esmar EMS Labor and Parts po#229662
Jan 5, 2026
Case #00533282 – University Of Rhode Island EMS (needs quote)
Status: Closed | Priority: Standard
Q-00030474
We are in need of annual service and some minor repairs to at least two stretchers.
POWERFlexx (Series) 08-073858
Stryker Power - Pro XT SN 220602700009 (no model # provided to enter IP)
Model 35-A (Series) L-628442
Model 40 (Series) L-668705
59-T EZ Glide 08-082926
Model 59
📧University Of Rhode Island EMS (needs quote) PM and possible repair [ ref:!00DA0093zU.!500VU0ZnEM0:ref ]Oct 7, 2025 12:55pm
From: dcreditt@emsar.com
Hi Bob,
We received your PM/Repair request and thank you. You mentioned at least two Stretchers need minor repairs. Can you tell me which two products and what is needed?POWERFlexx (Series) 08-073858
Stryker Power - Pro XT SN 220602700009 (no model # provided to enter IP)
Model 35-A (Series) L-628442
Model 40 (Series) L-668705
59-T EZ Glide 08-082926
Model 59-T EZ-Glide L-793060
Model 65 Scoop EXL 85335
Model 65 001224
Kind Regards,
Dave Creditt Emsar Tech Support
ref:!00DA0093zU.!500VU0ZnEM0:
💬Case Comment
Internal Oct 7, 2025 12:45pm
Natosha Beierschmitt added to ebt side, using that as confirmation that the site address and account address are valid.
Timeline
📞
Case Linked Oct 6, 2:08 PM
Case Number:00533282
Subject:University Of Rhode Island EMS (needs quote)
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Oct 7, 3:48 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Oct 7, 9:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5h 16m
🚨15.4 business days
📅
Status: Ready for Scheduling by Amy GreeneOct 29, 9:16 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:21d 12h
👷
▶
2
Technician Assigned Oct 29, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 15m
💵
Expenses Added Oct 29, 2:57 PM
Type:Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Oct 30, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-04T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Paul BonangNov 4, 10:14 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 1h
⏱️
▶
2
12x Labor Added Nov 4, 5:15 PM
12x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:7h 1m
⏳2.8 business days
💵
Status: Billing Review by Diane PattonNov 6, 12:25 PM
From:Closed
To:Billing Review
Duration in Previous:1d 19h
🚨22.0 business days
📄
▶
2
Status: Ready to Bill Dec 10, 5:53 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🚨16.8 business days
🧾
Invoice Created Jan 5, 12:53 PM
Invoice Number:SM-248721
Bottlenecks
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Billing Review
Duration: 21.8 business days (threshold: 2.0 business days)