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WO-01312075 ↗ ServiceMax

UNIVERSITY OF RHODE ISLAND EMS • Repair • P7

📍 University Of Rhode Island EMS — 20 TOOTELL ROAD, Kingston RI, 02881

Oct 30, 2025 → Nov 4, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 10, 2025
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Entered
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 4, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
Created: Oct 30, 2025 Completed: Nov 4, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 7
Oct 30 → Oct 30 Scheduled ▶ Running 0 0 / 7
Oct 30 → Oct 30 Entered ▶ Running 0 0 / 7
Oct 30 → Oct 30 L2 Screening ▶ Running 0 0 / 7
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 7
Oct 30 → Oct 30 Assigned ▶ Running 0 0 / 7
Oct 30 → Nov 4 Scheduled ▶ Running 3 3 / 7
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 30, 2025 Due: Nov 10, 2025 Completed: Nov 4, 2025 (6 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533282
University Of Rhode Island EMS (needs quote)
Closed
Q-00030474 We are in need of annual service and some minor repairs to at least two stretchers. POWERFlexx (Series) 08-073858 Stryker Power - Pro XT SN 220602700009 (no model # provided to enter IP) Model 35-A (Series) L-628442 Model 40 (Series) L-668705 59-T EZ Glide 08-082926 Model 59-T EZ-Glide L-793060 Model 65 Scoop EXL 85335 Model 65 001224 Repairs needed on the following Power Pro XT 6506-issue with the Control Buttons Possible parts needed QTY 2 650600010016 Powerflexx - drop frame issue, Possible parts needed 2ea 221-0215, 2ea 385-6216, 1ea 3903813, 1ea 3802122. https://www.ebiotrack.com/inspection.php?iid=30587
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bob Hart
Owner
Sherry Reich
Created
Oct 6, 2025
Work Orders from this Case (3)
WO-01308191 Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Oct 7, 2025 • Closed: Nov 4, 2025
WO-01312075 (current) Invoiced
Repair • Paul Bonang Jr
Created: Oct 30, 2025 • Closed: Nov 4, 2025
WO-01312081 Invoiced
Repair • Paul Bonang Jr
Created: Oct 30, 2025 • Closed: Nov 4, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
L2 Screening
0.0d / 1.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/25 RCook- Parts order is on WO-01308191


10/30/25 RCook- Updated due date based on parts. Removed delay code.



10/30 KSmith -- Scheduled for Tuesday with Robert

10/30 KSmith -- Sent email to schedule for 11/4. Parts arriving 10/31

🔧 Work Performed
Replaced upper switch and hardware. Performed function tests.
🔍 Technician Findings
upper switch missing long screw and switch spun cutting wire. Lower switch is operable
⚠️ Problem Description
Q-00030474 Repairs needed on the following Power Pro XT 6506-issue with the Control Buttons Possible parts needed QTY 2 650600010016 https://www.ebiotrack.com/workorder.php?wo=69357
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Oct 6, 2:08 PM
Case Number: 00533282
Subject: University Of Rhode Island EMS (needs quote)
Status: Closed
🚨 18.0 business days
📋
▶
3 Work Order Created Oct 30, 11:17 AM
Work Order Created → Status: Scheduled → Status: Entered
🗓️
Status: Scheduled by Sherry Reich
From: Entered
To: Scheduled
Duration in Previous: 0m
🆕
Status: Entered by Sherry Reich
From: Scheduled, Entered
To: Entered, L2 Screening
Duration in Previous: 2m, 0m
📅
▶
4 Status: Ready for Scheduling Oct 30, 11:38 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000GzK9wQAF, Paul Bonang Jr
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-04T16:00:00.000+0000
⏳ 4.0 business days
✔️
Status: Completed by Paul Bonang Nov 4, 4:25 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 5h
🔩
▶
2 2x Parts Added Nov 4, 4:31 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.9 business days
📄
▶
3 Status: Ready to Bill Nov 6, 12:06 PM
Status: Ready to Bill → Status: Billing Review → Status: Invoice Pending
💵
Status: Billing Review by Diane Patton
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2m, 0m
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created Nov 7, 12:19 AM
Invoice Number: SM-245724

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00533282
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Nov 4, 11:00 AM
Created
Oct 30, 11:17 AM
Invoice #
SM-245724

Work Details (2)

Name Type Status Qty Amount Date
WL-02996046 Parts Open 1 $194.40 Nov 4, 4:31 PM
WL-02996047 Labor Open 0.5 $65.00 Nov 4, 4:31 PM

Details