Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308269 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Sunrise Hospital and Medical Center — 3186 S Maryland Pkwy, Las Vegas NV, 89109

Oct 8, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 22, 2025
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 12, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Closed
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Incomplete
Oct 11 → Oct 12, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 10 Scheduled ▶ Running 2 2
Oct 10 → Oct 10 Completed ▶ Running 0 2
Oct 10 → Oct 11 Closed ▶ Running 0 2
Oct 11 → Oct 12 Incomplete ▶ Running 0 2
Dispatch 0.1d
Coordinators 2.4d
Field Work 0.0d
Billing 3.7d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.4 days
Over SLA
Field Work
0.0 days
Billing
3.7 days
Over SLA
Created: Oct 8, 2025 Due: Oct 22, 2025 Completed: Oct 12, 2025 (10 days early)
📅
3.0 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
12 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 8, 2025
Visit 2 Oct 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533876
URGENT Philips WO Request
Closed
FCO86600081: Follow-up Repair to be handled by Philips ASP EMSAR -H335769388B56
Priority
High
Origin
Email
Reason
New Case
Contact
Sarah Agan
Owner
Shelby Robinson
Created
Oct 8, 2025
Work Orders from this Case (3)
WO-01308269 (current) Invoiced
Repair • Fady Khouzam
Created: Oct 8, 2025 • Closed: Oct 11, 2025
WO-01308270 Invoiced
Repair • Fady Khouzam
Created: Oct 8, 2025 • Closed: Oct 9, 2025
WO-01308271 Invoiced
Repair • Fady Khouzam
Created: Oct 8, 2025 • Closed: Oct 9, 2025
Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
6.9d
WO Correction Needed
2.0d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 Cever dispatched to FSE per Fady M

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.
🔍 Technician Findings
Repair.
⚠️ Problem Description
FCO86600081: Follow-up Repair to be handled by Philips ASP EMSAR -H335769388B56
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 8, 10:11 AM
Case Number: 00533876
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 8, 10:29 AM
Work Order: WO-01308269
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Oct 8, 11:02 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-08T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 32m
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Oct 9, 11:07 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 1d 12h
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.1 business days
⚠️
Status: Incomplete by Fady Messak Oct 11, 10:20 AM
From: Closed
To: Incomplete
Duration in Previous: 1d 11h
✔️
Status: Completed by Fady Khouzam Oct 11, 11:19 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 12h 58m, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 14, 12:55 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 1:02 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 3:38 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 2h
🚗
Status: Tech Off Site by Timothy Amburgey Oct 17, 8:29 AM
From: WO Correction Needed, Tech Off Site
To: Tech Off Site, WO Correction Needed
Duration in Previous: 16h 51m, 0m
🏁
Status: Closed by Fady Khouzam Oct 17, 12:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 45m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 8:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 2:22 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 38m
🚨 38.0 business days
🧾
Invoice Created Dec 20, 9:05 AM
Invoice Number: SM-244576

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00533876
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Oct 8, 8:00 AM
Created
Oct 8, 10:29 AM
Invoice #
SM-244576

Work Details (3)

Name Type Status Qty Amount Date
WL-02966047 Labor Open 1 $95.00 Oct 9, 11:07 PM
WL-02966048 Labor Open 3 $285.00 Oct 9, 11:07 PM
WL-02969878 Labor Open 0.016666666666667 $38.00 Oct 14, 12:55 PM

Details