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WO-01308271 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Sunrise Hospital and Medical Center — 3186 S Maryland Pkwy, Las Vegas NV, 89109

Oct 8, 2025 → Oct 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 22, 2025
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 10 Scheduled ▶ Running 2 2
Dispatch 0.1d
Coordinators 2.4d
Billing 3.2d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.4 days
Over SLA
Billing
3.2 days
Over SLA
Created: Oct 8, 2025 Due: Oct 22, 2025 Completed: Oct 10, 2025 (12 days early)
📅
2.4 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 8, 2025
Visit 2 Oct 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533876
URGENT Philips WO Request
Closed
FCO86600081: Follow-up Repair to be handled by Philips ASP EMSAR -H335769388B56
Priority
High
Origin
Email
Reason
New Case
Contact
Sarah Agan
Owner
Shelby Robinson
Created
Oct 8, 2025
Work Orders from this Case (3)
WO-01308269 Invoiced
Repair • Fady Khouzam
Created: Oct 8, 2025 • Closed: Oct 11, 2025
WO-01308270 Invoiced
Repair • Fady Khouzam
Created: Oct 8, 2025 • Closed: Oct 9, 2025
WO-01308271 (current) Invoiced
Repair • Fady Khouzam
Created: Oct 8, 2025 • Closed: Oct 9, 2025
Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
7.0d
WO Correction Needed
1.5d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 Cever dispatched to FSE per Fady M

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.
🔍 Technician Findings
Repair.
⚠️ Problem Description
FCO86600081: Follow-up Repair to be handled by Philips ASP EMSAR -H335769388B56
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 8, 10:11 AM
Case Number: 00533876
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 8, 10:38 AM
Work Order: WO-01308271
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Oct 8, 11:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-08T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 24m
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Oct 9, 11:12 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
⏳ 2.1 business days
⏱️
▶
2 Labor Added Oct 14, 10:57 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 11h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 3:38 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 4h
🏁
Status: Closed by Fady Khouzam Oct 17, 12:14 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 20h 36m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 8:36 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 2:22 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 38m
🚨 38.0 business days
🧾
Invoice Created Dec 20, 9:05 AM
Invoice Number: SM-244578

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00533876
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Oct 8, 8:00 AM
Created
Oct 8, 10:38 AM
Invoice #
SM-244578

Work Details (3)

Name Type Status Qty Amount Date
WL-02966049 Labor Open 1 $95.00 Oct 9, 11:12 PM
WL-02966050 Labor Open 3 $285.00 Oct 9, 11:12 PM
WL-02969698 Labor Open 0.016666666666667 $38.00 Oct 14, 10:57 AM

Details