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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308614 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 BBH WBMC LLC d/b/a/ — 3400 Highway 78 E, Jasper AL, 35501

Oct 9, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 23, 2025
✗ SLA Missed (1 biz days late)
Active: 10 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Oct 10 → Oct 22, 2025
7 business days (not counted)
7d
▶ Clock Running
Status: Assigned
Oct 22 → Oct 31, 2025
7 business days (counted)
Running total: 8 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 4, 2025
2 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 9, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 10 Created ▶ Running 1 1
Oct 10 → Oct 22 Ready for Release ⏸ Paused 7 —
Oct 22 → Oct 31 Assigned ▶ Running 7 8
Oct 31 → Nov 4 Scheduled ▶ Running 2 10
Nov 4 → Nov 4 Tech On Site ▶ Running 0 10
Dispatch 1.7d
Holding 8.0d (excluded)
Coordinators 11.0d
Field Work 2.4d
Billing 1.3d
✗ SLA Missed
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
11.0 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 9, 2025 Due: Oct 23, 2025 Completed: Nov 5, 2025 (12 days late)
📅
18.7 days Total Age
⏱️
8.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534366
URGENT Philips WO Request
Closed
Nozzle is loose
Priority
High
Origin
Email
Reason
New Case
Contact
Dale Whitaker
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (2)
WO-01308614 (current) Invoiced
Repair • Samuel Biddie
Created: Oct 9, 2025 • Closed: Nov 5, 2025
WO-01308616 Invoiced
Repair • Samuel Biddie
Created: Oct 9, 2025 • Closed: Nov 3, 2025
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
8.0d
Assigned
8.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/31/2025 EMartin dispatching to FSE per Fady request

10/28/2025 EMartin FSE onsite analyzing devices will request WOs and parts once hard copy PO rcvd and what parts are needed for repairs per Fady he will work with quotes to get WOs released once hard copy PO obtained 

10/22/2025 EMartin Fady sent email to Dale "Please provide me hard copy of the two POs that you sent me ( 7049001022, and 7040001243 ) We will have FSE @Sam Biddie there next Monday.   We will order the parts and ship them to your facility. " WOs currently pending entitlement

10/15/2025 EMartin rcvd call from Dale asking for definative amount for PO as they are changing systems and it will be too hard internally to amend the PO once it is created sent Dale each quote per request advised will let Fady discuss the quotes with Dale

10/15/2025 EMartin Fady sent email to Dale advising he could start with PO in amount of $2500 and it could be amended if needed once FSE is onsite for devices determing what parts are needed for repairs 

10/14/2025 EMartin called 205.387.4660 / Dale Whitaker confirmed he is waiting to get a PO for all devices stated they are in the middle of changing systems so it is taking some time to get PO / Dale asked about the quotes advised looping Fady into thread to assist with update on quotes for PO 

10/10/2025 EMartin sent follow up email to Dale for update on devices and quotes 

10/09/2025 EMartin called 205.387.4660 / Dale Whitaker left VM sent follow up email

🔧 Work Performed
Replaced Air/O2 sensor assembly. All PVT tests passed
🔍 Technician Findings
Repair needed
⚠️ Problem Description
Nozzle is loose
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 9, 2:05 PM
Case Number: 00534366
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 2:20 PM
Work Order: WO-01308614
Type: Repair
Priority: PC
✅
Status: Ready for Release by Erin Martin Oct 10, 9:15 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 54m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Oct 22, 11:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Release
To: Assigned
Duration in Previous: 12d 2h
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Oct 31, 9:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-31T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Oct 31, 2:21 PM
Scheduled For: 2025-11-03T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Samuel Biddie Nov 4, 7:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
✔️
Status: Completed by Samuel Biddie Nov 4, 11:11 AM
From: Tech On Site
To: Completed
Duration in Previous: 3h 12m
⏱️
5x Labor Added Nov 4, 4:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3, 17, 9
🏁
Status: Closed by Samuel Biddie Nov 5, 10:48 AM
From: Completed
To: Closed
Duration in Previous: 23h 36m
⏱️
Labor Added Nov 6, 9:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 6, 9:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 51m
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 33m
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245890

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00534366
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Nov 3, 8:00 AM
Created
Oct 9, 2:20 PM
Invoice #
SM-245890

Work Details (6)

Name Type Status Qty Amount Date
WL-02995987 Labor Open 0.5 $0.00 Nov 4, 4:14 PM
WL-02995988 Labor Open 3 $285.00 Nov 4, 4:14 PM
WL-02995989 Labor Open 0.5 $155.00 Nov 4, 4:14 PM
WL-02995990 Travel Open 17 $0.00 Nov 4, 4:14 PM
WL-02995991 Travel Open 9 $0.00 Nov 4, 4:14 PM
WL-02998206 Labor Open 0.016666666666667 $38.00 Nov 6, 9:27 AM

Details