Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308616 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 BBH WBMC LLC d/b/a/ — 3400 Highway 78 E, Jasper AL, 35501

Oct 9, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 23, 2025
✗ SLA Missed
Active: 7 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Oct 10 → Oct 23, 2025
8 business days (not counted)
6d
▶ Clock Running
Status: Assigned
Oct 23 → Oct 31, 2025
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 10 Created ▶ Running 1 1
Oct 10 → Oct 23 Ready for Release ⏸ Paused 8 —
Oct 23 → Oct 31 Assigned ▶ Running 6 7
Oct 31 → Oct 31 Scheduled ▶ Running 0 7
Dispatch 1.7d
Holding 9.0d (excluded)
Coordinators 7.9d
Field Work 1.4d
Billing 1.3d
✗ SLA Missed
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
9.0 days
Coordinators
7.9 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 9, 2025 Due: Oct 23, 2025 Completed: Nov 3, 2025 (10 days late)
📅
16.7 days Total Age
⏱️
9.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 28, 2025
Visit 2 Oct 31, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534366
URGENT Philips WO Request
Closed
Nozzle is loose
Priority
High
Origin
Email
Reason
New Case
Contact
Dale Whitaker
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (2)
WO-01308614 Invoiced
Repair • Samuel Biddie
Created: Oct 9, 2025 • Closed: Nov 5, 2025
WO-01308616 (current) Invoiced
Repair • Samuel Biddie
Created: Oct 9, 2025 • Closed: Nov 3, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 9.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
9.0d
Assigned
7.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Completed
1.4d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/31/2025 EMartin dispatching to FSE per Fady request

10/28/2025 EMartin FSE onsite analyzing devices will request WOs and parts once hard copy PO rcvd and what parts are needed for repairs per Fady he will work with quotes to get WOs released once hard copy PO obtained 

10/22/2025 EMartin Fady sent email to Dale "Please provide me hard copy of the two POs that you sent me ( 7049001022, and 7040001243 ) We will have FSE @Sam Biddie there next Monday.   We will order the parts and ship them to your facility. " WOs currently pending entitlement

10/15/2025 EMartin rcvd call from Dale asking for definative amount for PO as they are changing systems and it will be too hard internally to amend the PO once it is created sent Dale each quote per request advised will let Fady discuss the quotes with Dale

10/15/2025 EMartin Fady sent email to Dale advising he could start with PO in amount of $2500 and it could be amended if needed once FSE is onsite for devices determing what parts are needed for repairs 

10/14/2025 EMartin called 205.387.4660 / Dale Whitaker confirmed he is waiting to get a PO for all devices stated they are in the middle of changing systems so it is taking some time to get PO / Dale asked about the quotes advised looping Fady into thread to assist with update on quotes for PO 

10/10/2025 EMartin sent follow up email to Dale for update on devices and quotes 

10/09/2025 EMartin called 205.387.4660 / Dale Whitaker left VM sent follow up email

🔧 Work Performed
Test and verify
🔍 Technician Findings
Repair needed
⚠️ Problem Description
Failed PM
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 9, 2:05 PM
Case Number: 00534366
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 2:22 PM
Work Order: WO-01308616
Type: Repair
Priority: PC
✅
Status: Ready for Release by Erin Martin Oct 10, 9:16 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 54m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Oct 23, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Release
To: Assigned
Duration in Previous: 13d 1h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Oct 31, 9:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-31T12:00:00.000+0000
⏱️
5x Labor Added Oct 31, 12:18 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 8, 17
✔️
Status: Completed by Samuel Biddie Oct 31, 4:55 PM
From: Scheduled
To: Completed
Duration in Previous: 7h 6m
⏱️
Labor Added Oct 31, 5:11 PM
Type: Labor
Status: Open
Qty: 1.75
⏳ 1.9 business days
🏁
Status: Closed by Samuel Biddie Nov 3, 5:00 PM
From: Completed
To: Closed
Duration in Previous: 3d 1h
⏱️
Labor Added Nov 4, 3:28 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 3:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 33m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245891

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00534366
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 31, 8:00 AM
Created
Oct 9, 2:22 PM
Invoice #
SM-245891

Work Details (7)

Name Type Status Qty Amount Date
WL-02991640 Labor Open 0.5 $0.00 Oct 31, 12:18 PM
WL-02991641 Labor Open 8 $760.00 Oct 31, 12:18 PM
WL-02991642 Labor Open 0.5 $155.00 Oct 31, 12:18 PM
WL-02991643 Travel Open 17 $0.00 Oct 31, 12:18 PM
WL-02991644 Travel Open 17 $0.00 Oct 31, 12:18 PM
WL-02992243 Labor Open 1.75 $0.00 Oct 31, 5:11 PM
WL-02995886 Labor Open 0.016666666666667 $38.00 Nov 4, 3:28 PM

Details