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WO-01308862 ↗ ServiceMax

Breathitt-Wolfe EMS • Preventive Maintenance • PSM

📍 Breathitt-Wolfe EMS — 364 S Washington St, Campton KY, 41301

Oct 10, 2025 → Dec 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (18 biz days late)
Active: 33 biz days
🕐 Clock stopped: Invoiced (Dec 2, 2025)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 21, 2025
6 business days (counted)
Running total: 6 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Oct 21 → Nov 25, 2025
24 business days (counted)
Running total: 30 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 2, 2025
3 business days (counted)
Running total: 33 of ? biz days used
Created: Oct 10, 2025 Invoiced: Dec 2, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Oct 10 Ready for Scheduling ▶ Running 0 0
Oct 10 → Oct 10 Assigned ▶ Running 0 0
Oct 10 → Oct 21 Scheduled ▶ Running 6 6
Oct 21 → Nov 25 Reschedule ▶ Running 24 30
Nov 25 → Dec 2 Scheduled ▶ Running 3 33
Dispatch 0.0d
Coordinators 35.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.5 days
Over SLA
Billing
0.0 days
Created: Oct 10, 2025 Due: Dec 2, 2025 Completed: Dec 2, 2025 (on time)
📅
33.6 days Total Age
⏱️
25.0d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
30.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534520
FW: Service request
Closed
Q-00030542 Ferno POWERFlexx (Series) 16n-354606 This one we are having issues with. The battery charging light blinks and the gauge on the control panel works appropriately. Neither the up nor down controls work at all. 1 set of Batteries 0822012, 1ea green pad 2182719, 1ea blue pad 2182694 and 2 hours includes PM and eval if more action is needed. Ferno POWERFlexx (Series) 16n-354613 This one simply needs a PM.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Greg Gullett
Owner
Jessica Sells
Created
Oct 10, 2025
Work Orders from this Case (2)
WO-01308862 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Oct 10, 2025 • Closed: Dec 2, 2025
WO-01308864 Invoiced
Repair • Scott R Roberts
Created: Oct 10, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 145 days old
🚨
Primary Delay 25.0 days stuck in "Reschedule"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Reschedule
25.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 CRamen logged email confirming Tuesday 12/2/2025 with an arrival window between 8-10am.


11/25/2025 CRamen logged email requesting Tuesday 12/2/2025 with an arrival window between 8-10am. Placeholder set


11/18/25 RCook- Updated due date based on parts for WO-01308864


11/17/2025 CRamen Awaiting Parts for WO-01308864 Requested due date be extended


11/3/25 RCook- Updated due date based on parts. Parts for WO-01308864 have not shipped yet.


10/31/2025 CRamen Awaiting Parts for WO-01308864 Requested due date be extended


10/28/25 RCook- Updated due date based on parts. Parts for WO-01308864 have not shipped yet. Removed delay code


10/28/2025 CRamen Awaiting Parts for WO-01308864 Requested due date be extended


10/27/2025 CRamen Awaiting Parts for WO-01308864


10/21/2025 CRamen Awaiting Parts for WO-01308864


10/21/2025 CRamen spoke to Greg and let him know that we still havent received parts from Ferno for repair and will call him as soon as we get a eta on those. 

10/21/2025 CRamen Awaiting Parts for WO-01308864


10/10/2025 CRamen Greg returned call to schedule. for Wednesday 10/22/2025 with tech arrival between 8-10am. 

Awaiting Parts for WO-01308864

10/10/2025 CRamen left a message for Greg to return call to schedule. for Wednesday 10/22/2025 with tech arrival between 8-10am. 

🔧 Work Performed
Ferno Washington Inc - POWERFlexx (Series) Serial #: 16n-354606 - Asset ID: 13344443 Ferno Washington Inc - POWERFlexx (Series) Serial #: 16n-354613 - Asset ID: 13344444
⚠️ Problem Description
Q-00030542 Inspection: PM https://www.ebiotrack.com/inspection.php?iid=30635 Ferno POWERFlexx (Series) 16n-354606 Ferno POWERFlexx (Series) 16n-354613

Timeline

📞
Case Linked Oct 10, 8:47 AM
Case Number: 00534520
Subject: FW: Service request
Status: Closed
📋
▶
2 Work Order Created Oct 10, 2:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Oct 10, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🗓️
▶
2 Status: Scheduled Oct 10, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-22T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 14, 11:18 AM
Scheduled For: 2025-10-24T14:00:00.000+0000, 2025-10-23T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Oct 14, 3:38 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-21T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 16, 9:23 AM
Scheduled For: 2025-10-21T16:00:00.000+0000
📅
▶
2 Dispatch Scheduled Oct 16, 9:48 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-21T19:30:00.000+0000, 2025-10-21T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 20, 5:29 PM
Scheduled For: 2025-10-24T18:00:00.000+0000
🔄
Status: Reschedule by Charles Ramen Oct 21, 10:47 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 19h
🚨 25.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 12:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-02T14:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 5x Labor Added Dec 2, 7:29 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 7d 6h
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Dec 4, 12:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
📨
▶
2 Status: Invoice Pending Dec 4, 12:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 5, 11:31 PM
Invoice Number: SM-248188

Bottlenecks

Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Reschedule
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534520
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Scott R Roberts
Scheduled
Dec 2, 9:00 AM
Created
Oct 10, 2:27 PM
Invoice #
SM-248188

Work Details (5)

Name Type Status Qty Amount Date
WL-03024246 Labor Open 3.4166666666667 $500.00 Dec 2, 7:29 PM
WL-03024247 Travel Open 163 $0.00 Dec 2, 7:29 PM
WL-03024248 Labor Open 1.0833333333333 $205.00 Dec 2, 7:29 PM
WL-03024249 Labor Open 0.66666666666667 $205.00 Dec 2, 7:29 PM
WL-03024250 Parts Open 1 $53.00 Dec 2, 7:29 PM

Details