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WO-01308864 ↗ ServiceMax

Breathitt-Wolfe EMS • Repair • P7

📍 Breathitt-Wolfe EMS — 364 S Washington St, Campton KY, 41301

Oct 10, 2025 → Dec 2, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 22, 2025
✗ SLA Missed
Active: 7 biz days
Paused: 26 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸26d
⏸ Clock Paused
Status: Awaiting Parts
Oct 10 → Nov 19, 2025
26 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Assigned
Nov 20 → Dec 1, 2025
5 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 7 of 7 biz days used
Created: Oct 10, 2025 Completed: Dec 2, 2025
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0 / 7
Oct 10 → Oct 10 L2 Screening ▶ Running 0 0 / 7
Oct 10 → Nov 19 Awaiting Parts ⏸ Paused 26 —
Nov 19 → Nov 20 Ready for Scheduling ▶ Running 1 1 / 7
Nov 20 → Dec 1 Assigned ▶ Running 5 6 / 7
Dec 1 → Dec 2 Scheduled ▶ Running 1 7 / 7
Dec 2 → Dec 2 Tech On Site ▶ Running 0 7 / 7
Dispatch 0.0d
Material Management 26.7d
Coordinators 8.4d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
26.7 days
Over SLA
Coordinators
8.4 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 10, 2025 Due: Dec 2, 2025 Completed: Dec 2, 2025 (on time)
📅
33.7 days Total Age
⏱️
26.7d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
30.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534520
FW: Service request
Closed
Q-00030542 Ferno POWERFlexx (Series) 16n-354606 This one we are having issues with. The battery charging light blinks and the gauge on the control panel works appropriately. Neither the up nor down controls work at all. 1 set of Batteries 0822012, 1ea green pad 2182719, 1ea blue pad 2182694 and 2 hours includes PM and eval if more action is needed. Ferno POWERFlexx (Series) 16n-354613 This one simply needs a PM.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Greg Gullett
Owner
Jessica Sells
Created
Oct 10, 2025
Work Orders from this Case (2)
WO-01308862 Invoiced
Preventive Maintenance • Scott R Roberts
Created: Oct 10, 2025 • Closed: Dec 2, 2025
WO-01308864 (current) Invoiced
Repair • Scott R Roberts
Created: Oct 10, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 145 days old
🚨
Primary Delay 26.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
26.7d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


11/19/2025 CRamen assigned to Scott R. Placed into picked today

🔧 Work Performed
Removed, cleaned and lubed cable mechanical components; reconnected main wire harness; reconnected fuse wire; checked batteries with and without load; batteries check fine
🔍 Technician Findings
manual release lever corroded and not operational;loose connection on main wire harness; fuse wire on battery disconnected
⚠️ Problem Description
Q-00030542 Ferno POWERFlexx (Series) 16n-354606 This one we are having issues with. The battery charging light blinks and the gauge on the control panel works appropriately. Neither the up nor down controls work at all. 1 set of Batteries 0822012, 1ea green pad 2182719, 1ea blue pad 2182694 and 2 hours includes PM and eval if more action is needed. https://www.ebiotrack.com/workorder.php?wo=68874
📄 Description
Ferno POWERFlexx (Series) Powered Ambulance Cot (+, IT, ST) (OBS, EOL 10/30/2026)

Timeline

📞
Case Linked Oct 10, 8:47 AM
Case Number: 00534520
Subject: FW: Service request
Status: Closed
📋
▶
2 Work Order Created Oct 10, 2:29 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Oct 10, 2:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
🚨 27.0 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 19, 3:47 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 40d 2h
👷
▶
2 Status: Assigned Nov 19, 7:11 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Hod6IQAR, Scott R Roberts
💵
Expenses Added Nov 20, 12:01 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🗓️
▶
3 Status: Scheduled Dec 1, 8:18 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-02T17:00:00.000+0000
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-02T16:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Scott Roberts Dec 2, 1:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
⏱️
▶
2 2x Labor Added Dec 2, 2:12 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 33m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 4, 12:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 21.0 business days
🧾
Invoice Created Jan 5, 9:30 AM
Invoice Number: SM-248188

Bottlenecks

Awaiting Parts
Duration: 26.7 business days (threshold: 3.0 business days)
Exceeded by 23.7 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00534520
Closed
📦
Parts Order 00083335
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Scott R Roberts
Scheduled
Dec 2, 11:00 AM
Created
Oct 10, 2:29 PM
Invoice #
SM-248188

Work Details (3)

Name Type Status Qty Amount Date
WL-03014656 Expenses Open 1 $0.00 Nov 20, 12:01 PM
WL-03023730 Labor Open 0.18333333333333 $32.50 Dec 2, 2:12 PM
WL-03023731 Labor Open 1.8166666666667 $260.00 Dec 2, 2:12 PM

Details