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WO-01308943 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Oct 13, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (10 biz days early)
Active: 43 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 17, 2025
4 business days (counted)
Running total: 4 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Oct 17 → Dec 16, 2025
39 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 43 of ? biz days used
Created: Oct 13, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Oct 17 Assigned ▶ Running 4 4
Oct 17 → Dec 16 Scheduled ▶ Running 39 43
Dec 16 → Dec 16 Tech On Site ▶ Running 0 43
Coordinators 44.0d
Field Work 1.0d
Billing 12.3d
✓ SLA Met
Coordinators
44.0 days
Over SLA
Field Work
1.0 days
Billing
12.3 days
Over SLA
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
43.0 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
52.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534863
6008038794
Closed
28U SYS-LC-1260II Contract ends 09/30/2026 includes Repair PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7167A DEAGY00303 1260 Infinity II Multisampler G7111B DEAEV00777 1260 Infinity II Quaternary Pump G7116A DEAEM02069 1260 Infinity II Multicolumn Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Riley Curd
Owner
Leona Coonrod
Created
Oct 13, 2025
Work Orders from this Case (2)
WO-01308942 Invoiced
Preventive Maintenance • Larry Alberty
Created: Oct 13, 2025 • Closed: Dec 15, 2025
WO-01308943 (current) Invoiced
EOQ • Larry Alberty
Created: Oct 13, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 52.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
12.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Larry Alberty ARP to site is 20 miles. Zone 1
🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
28U SYS-LC-1260II Contract ends 09/30/2026 includes Repair PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7167A DEAGY00303 1260 Infinity II Multisampler G7111B DEAEV00777 1260 Infinity II Quaternary Pump G7116A DEAEM02069 1260 Infinity II Multicolumn Thermostat
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
DEC 2025 LC EOQ

Timeline

📞
▶
4 Case Linked Oct 13, 8:40 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01308943
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 17, 9:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-12-16T13:00:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Larry Alberty Dec 16, 9:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 60d 0h
⏱️
5x Labor Added Dec 16, 5:39 PM
Type: Labor, Travel
Status: Open
Qty: 6, 1, 20
✔️
Status: Completed by Larry Alberty Dec 16, 5:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 11m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 4:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 58m
🚨 12.9 business days
📨
▶
3 Status: Invoice Pending Jan 6, 4:26 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250617
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 12.3 business days (threshold: 1.0 business days)
Exceeded by 11.3 business days

🔗 Related Artifacts

📞
Case 00534863
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Dec 16, 8:00 AM
Created
Oct 13, 8:41 AM
Invoice #
SM-250617

Work Details (5)

Name Type Status Qty Amount Date
WL-03039722 Labor Open 6 $798.00 Dec 16, 5:39 PM
WL-03039723 Labor Open 1 $0.00 Dec 16, 5:39 PM
WL-03039724 Labor Open 1 $0.00 Dec 16, 5:39 PM
WL-03039725 Travel Open 20 $180.00 Dec 16, 5:39 PM
WL-03039726 Travel Open 20 $0.00 Dec 16, 5:39 PM

Details