Detailed work order timeline, KPIs, and analysis
FERNO • Repair • P3
📍 ALLEGIENCE MOBILE HEALTH - Carrollton — 1681 South Broadway St, Carrollton TX, 75006
Oct 13, 2025 → Dec 9, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 13 → Oct 13 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 13 | Assigned | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 16 | Awaiting Parts - Customer | ⏸ Paused | 3 | — |
| Oct 16 → Oct 17 | Assigned | ▶ Running | 1 | 1 / 3 |
| Oct 17 → Oct 20 | Scheduled | ▶ Running | 1 | 2 / 3 |
| Oct 20 → Oct 21 | Reschedule | ▶ Running | 1 | 3 / 3 |
| Oct 21 → Oct 28 | Scheduled | ▶ Running | 5 | 8 / 3 |
| Oct 28 → Oct 28 | Reschedule | ▶ Running | 0 | 8 / 3 |
| Oct 28 → Oct 28 | Assigned | ▶ Running | 0 | 8 / 3 |
| Oct 28 → Nov 3 | Scheduled | ▶ Running | 4 | 12 / 3 |
| Nov 3 → Nov 4 | Tech On Site | ▶ Running | 1 | 13 / 3 |
| Nov 4 → Nov 11 | Awaiting Parts | ⏸ Paused | 4 | — |
| Nov 11 → Nov 11 | Ready for Scheduling | ▶ Running | 0 | 13 / 3 |
| Nov 11 → Nov 11 | Assigned | ▶ Running | 0 | 13 / 3 |
| Nov 11 → Nov 17 | Scheduled | ▶ Running | 4 | 17 / 3 |
| Nov 17 → Dec 2 | Awaiting Parts - Customer | ⏸ Paused | 9 | — |
| Dec 2 → Dec 3 | Reschedule | ▶ Running | 1 | 18 / 3 |
| Dec 3 → Dec 9 | Scheduled | ▶ Running | 4 | 22 / 3 |
| Dec 9 → Dec 10 | Tech On Site | ▶ Running | 1 | 23 / 3 |
12/15 KWeiss, Reviewed pictures and closing w/o for billing review.
12/03/2025 SRobinson- Due date updated to match tracking. No ETA. 1Z4766279077402360. 1Z4766270378481151- arriving 12/04.
12/3 KKelch Michael called me back to schedule for 12/9 between 12 and 2 pm. Customer confirmed.
12/3 KKelch called Michael to schedule for 12/9 between 12 and 2 pm. Left VM.
12/2/25 RBerry- Updated due date based on parts. Removed delay code.
12/2 KKelch-FSE has advised that he received the parts needed for this repair. Placed into R/S
11/13 KKelch called Michael to reschedule for 11/17 between 1 and 3 pm. Customer confirmed.
11/13 KKelch called Michael to reschedule for 11/17 between 1 and 3 pm. Left VM.
11/11/25 RCook- Updated due date based on parts. EMSAR was not notified of delivery until 11/11/25. Removed delay code.
11/11 KKelch called Michael to schedule for 11/17 between 9 and 11 am. Customer confirmed.
11/11 KKelch per email from Ferno, the site has received the parts as of 11/8 NatoshaB - additional parts were requested to complete this repair on a f/u visit. 2nd order of parts was shipped to the techs home, not the site.
10/28/2025 LHill-rec'd call from Michael at 972-922-5638. He confirmed 11/3 with tech arrival between 9:30-11:30. He advised that Chris Womack(tech) knows where everything is at.
10/28/2025 LHill-sent email to Michael Gilbert at michael.j.gilbert@allmh.com trying to schedule stretcher repairs. Offered 11/3 tech arrival between 9:30-11:30.
10/28/2025 LHill-LM at 972-922-5638 for Michael Gilbert trying to schedule tech visit.
10/28/25 RCook- Per teams message from DCarvalho, this WO needs to be reassigned to CWomack. States the wrong location was entered initially along with the wrong contacts. Natosha confirmed the correct contact and that they have parts onsite.
10/27 NatoshaB - POC Michael Gilbert called me back and said these units are at the Carrollton location and they have the parts. Teams msg'd ASC & DavidC for assistance w/updating this WO. Updated POC on WOs in SMX
10/27 NatoshaB - Per tech, the mechanic on-site, and Bert (POC on the PCS form), SN's for this Ferno claim are not located in Corpus Christi. Tracking # below + PCS has a Carrollton address. I've called the dispatch # for Allegiance mobile health to confirm but they only send emails to external employees so I'm waiting on a call back (855.247.0911). Following WOs need to be updated to Carrollton address and reassigned to tech in N TX: WO-01309118 / WO-01309119 / WO-01309121
10/23/2025jsells
Hello,
Customer has all parts and is waiting on a call from you.
Thanks so much,
10/21 KKelch Bert called me back to schedule for 10/27 between 9 and 11 am. Customer confirmed. Call logged on WO-01309118
10/21 KKelch called Bert to reschedule for 10/27 between 9 and 11 am. Left info. Call logged on WO-01309118
10/20 KKelch called Bert to reschedule for 10/23 between 9 and 11 am due to tech calling out. Left info. Call logged on WO-01309119
10/17 KKelch called Bert to schedule for 10/20 between 9 and 11 am. Customer confirmed. Call logged on WO-01309118. Confirmed that its Corpus: 1702 N Lexington Blvd Corpus Christi, TX 78409
10/16/25 CDempsey- Waiting on parts. Tracking not active.
10/15/2025 SRobinson - Due date updated to match tracking. No ETA. 1Z4766279076791880 & 1Z4766270376965838.
10/13/2025jsells
spoke with Cydney, and I let her know we have received the repair requests and a coordinator will call them to schedule the visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02995123 | Parts | Open | 1 | $0.00 | Nov 3, 10:19 PM |
| WL-02995124 | Parts | Open | 2 | $0.00 | Nov 3, 10:19 PM |
| WL-02995125 | Parts | Open | 1 | $0.00 | Nov 3, 10:19 PM |
| WL-02995126 | Parts | Open | 1 | $0.00 | Nov 3, 10:19 PM |
| WL-02995127 | Parts | Open | 1 | $0.00 | Nov 3, 10:19 PM |
| WL-02995128 | Parts | Open | 4 | $0.00 | Nov 3, 10:19 PM |
| WL-02995129 | Labor | Open | 0.5 | $0.00 | Nov 3, 10:19 PM |
| WL-02995130 | Labor | Open | 2.5 | $325.00 | Nov 3, 10:19 PM |
| WL-02995131 | Travel | Open | 18 | $31.50 | Nov 3, 10:19 PM |
| WL-03031023 | Parts | Open | 1 | $0.00 | Dec 9, 12:01 AM |
| WL-03031024 | Expenses | Open | 1 | $0.00 | Dec 9, 12:01 AM |
| WL-03032338 | Labor | Open | 1.5 | $0.00 | Dec 9, 9:41 PM |
| WL-03032339 | Labor | Open | 1.5 | $195.00 | Dec 9, 9:41 PM |
| WL-03032340 | Labor | Open | 1 | $0.00 | Dec 9, 9:41 PM |
| WL-03032341 | Travel | Open | 65 | $192.50 | Dec 9, 9:41 PM |
| WL-03032342 | Travel | Open | 45 | $0.00 | Dec 9, 9:41 PM |