Detailed work order timeline, KPIs, and analysis
FERNO • Repair • P3
📍 ALLEGIENCE MOBILE HEALTH - Carrollton — 1681 South Broadway St, Carrollton TX, 75006
Oct 13, 2025 → Nov 3, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 13 → Oct 13 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 13 | Assigned | ▶ Running | 0 | 0 / 3 |
| Oct 13 → Oct 16 | Awaiting Parts - Customer | ⏸ Paused | 3 | — |
| Oct 16 → Oct 17 | Assigned | ▶ Running | 1 | 1 / 3 |
| Oct 17 → Oct 20 | Scheduled | ▶ Running | 1 | 2 / 3 |
| Oct 20 → Oct 21 | Reschedule | ▶ Running | 1 | 3 / 3 |
| Oct 21 → Oct 28 | Scheduled | ▶ Running | 5 | 8 / 3 |
| Oct 28 → Oct 28 | Reschedule | ▶ Running | 0 | 8 / 3 |
| Oct 28 → Oct 28 | Assigned | ▶ Running | 0 | 8 / 3 |
| Oct 28 → Nov 4 | Scheduled | ▶ Running | 5 | 13 / 3 |
| Nov 4 → Nov 4 | Completed | ▶ Running | 0 | 13 / 3 |
| Nov 4 → Nov 4 | Awaiting Parts | ⏸ Paused | 0 | — |
| Nov 4 → Nov 4 | Reschedule | ▶ Running | 0 | 13 / 3 |
11/6 KWeiss, Reviewed pictures and closing w/o for billing review.
10/28/2025 LHill-rec'd call from Michael at 972-922-5638. He confirmed 11/3 with tech arrival between 9:30-11:30. He advised that Chris Womack(tech) knows where everything is at. See logged call on WO-01309118.
10/28/2025 LHill-sent email to Michael Gilbert at michael.j.gilbert@allmh.com trying to schedule stretcher repairs. Offered 11/3 tech arrival between 9:30-11:30. See logged email on WO-01309118.
10/28/2025 LHill-LM at 972-922-5638 for Michael Gilbert trying to schedule tech visit. See logged call on WO-01309118.
10/28/25 RCook- Per teams message from DCarvalho, this WO needs to be reassigned to CWomack. States the wrong location was entered initially along with the wrong contacts. Natosha confirmed the correct contact and that they have parts onsite.
10/27 NatoshaB - POC Michael Gilbert called me back and said these units are at the Carrollton location and they have the parts. Teams msg'd ASC & DavidC for assistance w/updating this WO. Updated POC on WOs in SMX
10/27 NatoshaB - Per tech, the mechanic on-site, and Bert (POC on the PCS form), SN's for this Ferno claim are not located in Corpus Christi. Tracking # below + PCS have a Carrollton address. I've called the dispatch # for Allegiance mobile health to confirm but they only send emails to external employees so I'm waiting on a call back (855.247.0911). Following WOs need to be updated to Carrollton address (done) and reassigned to tech in N TX: WO-01309118 / WO-01309119 / WO-01309121
10/21 KKelch Bert called me back to schedule for 10/27 between 9 and 11 am. Customer confirmed. Call logged on WO-01309118
10/21 KKelch called Bert to reschedule for 10/27 between 9 and 11 am. Left info. Call logged on WO-01309118
10/20 KKelch called Bert to reschedule for 10/23 between 9 and 11 am due to tech calling out. Left info. Call logged on WO-01309119
10/17 KKelch called Bert to schedule for 10/20 between 9 and 11 am. Customer confirmed. Call logged on WO-01309118. Confirmed that its Corpus: 1702 N Lexington Blvd Corpus Christi, TX 78409
10/16/25 CDempsey- Waiting on parts. Tracking not active.
10/15/2025 SRobinson - Due date updated to match tracking. No ETA. 1Z4766279076791880 & 1Z4766270376965838.
10/13/25 CDempsey- waiting on parts.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02995171 | Parts | Open | 2 | $0.00 | Nov 3, 10:45 PM |
| WL-02995172 | Labor | Open | 1.5 | $195.00 | Nov 3, 10:45 PM |
| WL-02995173 | Labor | Open | 2 | $0.00 | Nov 3, 10:45 PM |
| WL-02995174 | Travel | Open | 32 | $0.00 | Nov 3, 10:45 PM |
| WL-02995176 | Parts | Open | 1 | $0.00 | Nov 3, 10:51 PM |
| WL-02995177 | Expenses | Open | 1 | $0.00 | Nov 3, 10:51 PM |