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WO-01309229 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Bachem Inc — 3132 Kashiwa St, Torrance CA, 90505

Oct 14, 2025 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (10 biz days early)
Active: 62 biz days
🕐 Clock stopped: Canceled (Jan 15, 2026)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Oct 14 → Nov 21, 2025
27 business days (counted)
Running total: 27 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Nov 21 → Jan 15, 2026
35 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Oct 14, 2025 Canceled: Jan 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0
Oct 14 → Nov 21 Assigned ▶ Running 27 27
Nov 21 → Jan 15 Scheduled ▶ Running 35 62
Jan 15 → Jan 15 Entered ▶ Running 0 62
Dispatch 0.0d
Coordinators 63.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
63.6 days
Over SLA
Created: Oct 14, 2025 Due: Jan 31, 2026 Completed: Jan 15, 2026 (16 days early)
📅
63.0 days Total Age
⏱️
35.6d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
61.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535249
6008127063
Closed
15L SYS-LC-1200 Contract ends 10/09/2025 includes Repair PMPLUS / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1314B DE63058521 1260 Variable Wavelength Detector VL G1322A-B JP62357635 1200 Vacuum Degasser G1329A DE64761178 1200 Series Standard Autosampler G1316A-B DE63061989 1200 Thermostatted Column Compartment G1312A DE63057440 1200 Series Binary Pump G1330B DE60565340 1290 Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Derek Del Rosario
Owner
Leona Coonrod
Created
Oct 14, 2025
Work Orders from this Case (2)
WO-01309227 Invoiced
Preventive Maintenance • Hermilo Solano
Created: Oct 14, 2025 • Closed: Jan 16, 2026
WO-01309229 (current) Canceled
EOQ
Created: Oct 14, 2025
Behind Schedule - Needs Attention
Canceled • 141 days old
🚨
Primary Delay 35.6 days stuck in "Scheduled"
⏱️
Total Delay 61.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
28.0d / 0.5d SLA
Scheduled
35.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/15/26 lcoonrod cancelling WO. per email between Hermilo, site and Karin/Agilent. Equipment was decommissioned. SO needs returned to Agilent. Please assign to Hermilo Solano ARP to site is 45 miles. Zone 1
⚠️ Problem Description
15L SYS-LC-1200 Contract ends 10/09/2025 includes Repair PMPLUS / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1314B DE63058521 1260 Variable Wavelength Detector VL G1322A-B JP62357635 1200 Vacuum Degasser G1329A DE64761178 1200 Series Standard Autosampler G1316A-B DE63061989 1200 Thermostatted Column Compartment G1312A DE63057440 1200 Series Binary Pump G1330B DE60565340 1290 Thermostat
📄 Description
LC 1200 System
📞 Call Description
JAN 2026 LC EOQ

Timeline

📞
▶
4 Case Linked Oct 14, 9:13 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01309229
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000HkpeYAC, Hermilo Solano
🚨 28.0 business days
📅
▶
2 Dispatch Scheduled Nov 21, 2:10 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Assigned
To: Scheduled
Duration in Previous: 38d 5h
🚨 36.0 business days
🆕
Status: Entered by Leona Coonrod Jan 15, 2:05 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 54d 23h, 0m

Bottlenecks

Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 35.6 business days (threshold: 2.0 business days)
Exceeded by 33.6 business days

🔗 Related Artifacts

📞
Case 00535249
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
EOQ
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 14, 9:14 AM
Invoice #
N/A

Details