Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309444 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

Oct 15, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 29, 2025
✗ SLA Missed (2 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Oct 15 → Nov 1, 2025
12 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 15, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Nov 1 Scheduled ▶ Running 12 12
Dispatch 0.9d
Coordinators 12.5d
Billing 1.3d
✗ SLA Missed
Dispatch
0.9 days
Over SLA
Coordinators
12.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 15, 2025 Due: Oct 29, 2025 Completed: Nov 1, 2025 (2 days late)
📅
13.0 days Total Age
⏱️
12.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535642
URGENT Philips WO Request
Closed
Annual pm request
Priority
High
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Kimberly Hardison
Created
Oct 15, 2025
Work Orders from this Case (2)
WO-01309444 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: Oct 15, 2025 • Closed: Oct 31, 2025
WO-01309445 Invoiced
Repair • Fanfan Siku
Created: Oct 15, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 12.5 days stuck in "Scheduled"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Scheduled
12.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15/2025 EMartin dispatching to FSE for onsite 10/21/25
🔧 Work Performed
PM. paperwork
🔍 Technician Findings
PM completed
⚠️ Problem Description
Annual pm request
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Oct 15, 8:53 AM
Case Number: 00535642
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 15, 9:15 AM
Work Order: WO-01309444
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Oct 15, 4:12 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 6h 57m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-21T16:00:00.000+0000, 2025-10-21T12:00:00.000+0000
⏳ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 21, 8:24 AM
Scheduled For: 2025-10-29T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 30, 3:24 PM
Scheduled For: 2025-10-30T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Oct 31, 9:42 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 16d 5h
🏁
Status: Closed by Fanfan Siku Oct 31, 9:48 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.3 business days
⏱️
Labor Added Nov 4, 10:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 10:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
🚨 28.0 business days
🧾
Invoice Created Dec 20, 8:51 AM
Invoice Number: SM-245898

Bottlenecks

Entered
Duration: 7.0 business hours (threshold: 4.0 business hours)
Exceeded by 3.0 business hours
Scheduled
Duration: 12.5 business days (threshold: 2.0 business days)
Exceeded by 10.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00535642
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Oct 30, 8:00 AM
Created
Oct 15, 9:15 AM
Invoice #
SM-245898

Work Details (6)

Name Type Status Qty Amount Date
WL-02992692 Labor Open 1 $150.00 Oct 31, 9:42 PM
WL-02992693 Labor Open 1 $155.00 Oct 31, 9:42 PM
WL-02992694 Labor Open 1.5 $0.00 Oct 31, 9:42 PM
WL-02992695 Expenses Open 1 $0.00 Oct 31, 9:42 PM
WL-02992696 Travel Open 129 $0.00 Oct 31, 9:42 PM
WL-02995410 Labor Open 0.016666666666667 $38.00 Nov 4, 10:27 AM

Details