Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309445 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

Oct 15, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 29, 2025
✗ SLA Missed (2 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 21, 2025
4 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 21 → Nov 1, 2025
8 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 15, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 15 Scheduled ▶ Running 0 0
Oct 15 → Oct 21 Assigned ▶ Running 4 4
Oct 21 → Nov 1 Scheduled ▶ Running 8 12
Dispatch 0.9d
Coordinators 13.5d
Billing 1.3d
✗ SLA Missed
Dispatch
0.9 days
Over SLA
Coordinators
13.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 15, 2025 Due: Oct 29, 2025 Completed: Nov 1, 2025 (2 days late)
📅
13.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
12.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00535642
URGENT Philips WO Request
Closed
Annual pm request
Priority
High
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Kimberly Hardison
Created
Oct 15, 2025
Work Orders from this Case (2)
WO-01309444 Invoiced
Preventive Maintenance • Fanfan Siku
Created: Oct 15, 2025 • Closed: Oct 31, 2025
WO-01309445 (current) Invoiced
Repair • Fanfan Siku
Created: Oct 15, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Assigned
4.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/2025 DMalloy -PWO still Pending entitlement. Once updated will dispatch for FSE to be onsite. Moved EWO to 10/29.


10/21/2025 DMalloy - PWO still Pending entitlement. Once updated will dispatch for FSE to be onsite. Moved EWO to 10/29. 


10/15/2025 EMartin FSE for onsite 10/21/25 for other devices WO pending entitlement

🔧 Work Performed
v60 repair, replacing flow sensor assembly
🔍 Technician Findings
repair completed
⚠️ Problem Description
Device failed the Air flow accuracy test during annual PM, flow out of range. device needs a new flow sensor assembly
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 15, 8:53 AM
Case Number: 00535642
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 15, 9:20 AM
Work Order: WO-01309445
Type: Repair
Priority: PC
📅
▶
5 Dispatch Scheduled Oct 15, 4:12 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled → Status: Assigned
👷
Technician Assigned by Erin Martin
Technician: Fanfan Siku
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 6h 52m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-21T12:00:00.000+0000
👷
Status: Assigned by Erin Martin
From: Scheduled
To: Assigned
Duration in Previous: 4m
⏳ 5.0 business days
📅
▶
2 Dispatch Scheduled Oct 21, 8:24 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Assigned
To: Scheduled
Duration in Previous: 5d 16h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 30, 3:24 PM
Scheduled For: 2025-10-30T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Oct 31, 10:05 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 10d 13h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
⏱️
Labor Added Nov 4, 11:05 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 11:12 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:32 PM
Invoice Number: SM-245899

Bottlenecks

Entered
Duration: 6.9 business hours (threshold: 4.0 business hours)
Exceeded by 2.9 business hours
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00535642
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Oct 30, 8:00 AM
Created
Oct 15, 9:20 AM
Invoice #
SM-245899

Work Details (4)

Name Type Status Qty Amount Date
WL-02992736 Labor Open 2.5 $155.00 Oct 31, 10:05 PM
WL-02992737 Labor Open 3 $285.00 Oct 31, 10:05 PM
WL-02992738 Travel Open 129 $0.00 Oct 31, 10:05 PM
WL-02995458 Labor Open 0.016666666666667 $38.00 Nov 4, 11:05 AM

Details